Email interactions saved in your private shelf now display their arrival date both:
In the Agent:
In the Portal's table:
Click here to learn more about shelving and queuing .
This feature is implemented by the following enhancements:
158784 Show arrival date on shelf | MonitoringAPI (OneContact MonitoringAPI 1.41.0)
158577 Show arrival date on shelf | ServerManager (OneContact ServerManager 4.16.65 )
158947 Show arrival date on shelf | Agent (OneContact Agent 5.3.296 )
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article