With this new feature, the 'Listen In' functionality is no longer tied to a specific campaign, offering greater flexibility. Now "Listen In" has been expanded to the following cards:
- In Real-time / Agents :
- From the “Agents” view :
- To listen in on the selected agent who is handling the call regardless of the campaign that he is registered to.
- From the “Agents” view :
- In Real-time / Overview :
- From the “Inbound campaigns” card :
- To listen in on the agent who belongs to the selected campaign in “Inbound campaigns” card.
- From the “Outbound campaigns” card :
- To listen in on the agent who belongs to the selected campaign in “Outbound campaigns” card.
- Directly from the “Agents” card :
- From the “Inbound campaigns” card :
This feature is implemented by the following enhancements:
155494 Listen in agents on all campaigns | ServerManager (OneContact ServerManager 4.16.64 )
155496 Listen in agents on all campaigns | Portal (OneContact Portal 4.40.0)
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