This feature adds permissions to control recording access by media type (e.g., voice, email) .Existing roles retain current behavior, but new configurations can restrict access, such as allowing agents to view interaction history while blocking access to voice recordings.
Click here to check all available roles and their permissions.
This feature is implemented by the following enhancements:
156883 Interaction History - Permissions by recording media type | Reporting API (OneContact ReportingAPI 1.42.0 )
157510 Interaction History - Permissions by recording media type | CIH AgentScript (CIH 3.33.0)
157029 Add a show interaction button in CIH timeline | CIHAPI (CIH API 1.2.68 )
156911 Interaction History - Permissions by recording media type | PortalAPI | (OneContact Portal 4.38.5)
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