OneContact is being enhanced with support for rich media, allowing interactive content within chat channels. Users will be able to share dynamic elements to improve engagement.
Click here to see improvements made to whatsapp and here for improvements made to clicktointeract.
This feature is implemented by the following enhancements:
154103 Support for interactive Media | SIPConnector (OneSIPConnector 3.3.10 )
154108 Support for Interactive Media | ScriptEngine (OneContact ScriptingService 4.20.0 )
154106 Support for Interactive Media | FlowAPI (OneContact FlowAPI 1.42.0 )
154105 Support for Interactive Media | ServerManager (OneContact ServerManager 4.16.64 )
154089 Support for Rich Media (Interactive Media) in chat channels - IM | (CallControl (OneContact CallControl 4.8.297)
156746 Support for Interactive Media | OneAgentWeb (OneContact Agent 5.3.293)
156747 Support for Interactive Media | ClickToInteract (ClickToInteract 4.4.39)
157773 Support for Interactive Media | Portal (OneContact Portal 4.40.0)
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