Audio options have been updated in order to store each agent's preferred Call device and Ring device. in the server (database).
Click here to learn more about audio options.
This feature is implemented by the following enhancements:
156755 Store Agent Audio Options | ProvisioningAPI (OneContact ProvisioningAPI 2.50.3)
156751 Store Audio Options in Server Side | AgentWeb (OneContact Agent 5.3.292)
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