Handling voice interactions

To accept a voice interaction press the answer key.

The session and telephony operations are available on the Readiness toolbar:

Ready state

The Ready state means that you are available to start receiving voice interactions. Click the following buttons to access the contact handling functionalities for telephony sessions (audio or video calls): 

 Ready (Global):

• Press the button on the top until it says Ready.

To place yourself Ready for all campaigns:

• Press the Ready all button.

To place yourself Ready for a specific campaign:

• Make sure you are signed into the campaign.

• Press the Ready button in that specific campaign.

Not Ready State

The Not Ready state means that you will not be able to handle interactions. Click the following buttons to access the functionalities:

Not Ready (Global):

• Press the button on top until it says Not Ready.

:

To place yourself Not Ready for all campaigns:

• Press the Not ready all button

To place yourself Not ready for a specific campaign:

• Press the Ready button when ready in that campaign:y

When placing yourself in Not Ready a pop-up will appear for you to provide a reason.

• Select the reason from the drop-down menu.

Sign in

• To sign into a specific campaign press:

• To sign out of a specific campaign press:

• To sign out of all campaigns press:

When OneContact Agent's browser doesn't have permission to access the computer's microphone, the following notification appears: