SpeechAnalytics Installation Onprem

This guide outlines the steps for installing SpeechAnalytics OnPrem:

Prerequisites

1. Update all OneContact components to the versions specified in the latest release notes. (here)

2. Ensure both RabbitMQ and ElasticSearch services are up and running.

Steps for Installation

1. Unzip the SpeechAnalytics installation file to a directory of your choice.

2. Navigate to the unzipped folder and locate the directory named "helm". Open a command line inside the "helm" folder, as all the following commands will be executed from this location.

3. Create the speech-analytics namespace by running the command:
kubectl create namespace speech-analytics

4. Create the required secrets:

• Image Pull Secret:
  Create a secret to access Collab’s Image Repository for fetching SpeechAnalytics images. Replace "!!!CHANGEME!!!" with the password or token provided by Collab.
  kubectl -n speech-analytics create secret docker-registry azure-dockerconfigjson --docker-server=collabrdregistry.azurecr.io --docker-username=dockerpull --docker-password="!!!CHANGEME!!!"

• SQL Secret:
  Create a secret for the SQL password. Replace "[MY SQL PASSWORD]" with the correct value.
  kubectl -n speech-analytics create secret generic sql-speechanalytics --from-literal=password="[MY SQL PASSWORD]"

• ElasticSearch Secret:
  Create a secret for the ElasticSearch username and password. Replace "[MY ELASTIC PASSWORD]" and "[MY ELASTIC USERNAME]" with the appropriate credentials.
  kubectl -n speech-analytics create secret generic elastic-creds --from-literal=password="[MY ELASTIC PASSWORD]" --from-literal=username="[MY ELASTIC USERNAME]"

5. Configure the values.yaml file by setting the following parameters:

• mainConfig.discovery.systemId
• mainConfig.discovery.url
• mainConfig.onecontact.OneContactSystemID
• mainConfig.elasticsearch.secret.namespace
• mainConfig.ingresses.host
• mainConfig.ingresses.paths.frontend
• mainConfig.ingresses.paths.recordings
• mainConfig.sqlServer.hangfireDb.dataSource
• mainConfig.sqlServer.speechAnalyticsDb.dataSource
• components.frontend.config.pathBase
• components.gatewayApi.config.recordingBaseUrl
• components.recordingApi.config.pathBase

6. Check the values.yaml file for correctness, then install using Helm:
helm upgrade --install speech-analytics ./chart -n speech-analytics