Overview
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Agent's overview
There are key features used as an agent in order to improve daily work. OneContactLogin OneContactPortal OneAgentWeb QualityMonitoring OneCon...
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User profile in OneContactLogin
Each user has a profile created on OneContact Login. Accessing directly to OneContact Login, displays the profile: The profile displays the follow...
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Use cases in OneContactLogin
On this article you can see a step by step login on the following situations: Login successful Forgot password Login successful When you enter ...
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Agents header and menu in OneContactPortal
As an agent, you have access to OneContact Portal to monitor your Contact Center activity. By default, the available features are the ones displaye...
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OneAgentWeb user interface overview
OneAgentWeb's main screen appears after you log in to offer four main areas with different functions: Main toolbarRuns across the top of the wind...
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Starting and logging in to OneAgentWeb
To start OneAgentWeb, point your browser to https://serverdomain/OneAgentWeb_installname. Fill in the fields: Username and Password are...
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Logging out of OneAgentWeb
To log out: You must be logged in as Idle on all services.This means finishing your current work and closing all active sessions. Click Logout: Co...