Settings and system info
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Setting up your language and display settings
Main > <agent ID> > Settings > Display gives you a number of options. Any changes you make are effective immediately. In this window yo...
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Configuring your audio settings
You can adjust the audio volumes to your needs in order to hear the clients properly or to be properly heard. For example, if one Client...
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Keyboard shortcuts
Predefined keyboard shortcuts exist for the most frequently-used commands. Main > <agent ID> > Settings > Shortcuts gives you a list of the shortcu...
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Changing your password
Change your current password by clicking Main > <agent ID> > Settings > Change Password. All fields are mandatory. You can Clean any inp...
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Checking system and connectivity status
The Status Bar shows the state of communications regarding: Server - Indicates the connection state with OneContact’s servers. Telephon...
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Getting the OneContact Agent version
Main > <agent ID and photo> > Settings has the following options: Your state is represented by a colored bar by your photo .Green means idle; yell...
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Checking your performance
The performance tab displays a list of up to 3 first Key Performance Indicators.In the example below, your supervisor has created and associated to...