Real-time
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Monitor in real-time
Click on Real-time and the menu will expand, allowing you to click on: Listen in Agents Campaigns Office telephony Extensions Au...
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Listen in
Listen in lets you eavesdrop on an agent (voice, screen or both) to observe an ongoing interaction in real time. The agent will not be aware of you...
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Agents
On the agents monitoring page you have access to real-time information about the agents. On the agents monitoring page you can: See current inf...
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Campaigns
On the campaign monitoring page you have access to real-time information about the campaign. On the campaign monitoring page you can: See current...
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Office telephony
On the office telephony monitoring page you have access to real-time information about the office telephony. On the office telephony monitoring pa...
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Extensions
Extensions allows you to monitor the available extensions and the ongoing calls. The extensions monitoring table displays the following: Name ...
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Auto-attendants
Auto-attendants allows you to monitor the available auto-attendants and the ongoing calls. The auto-attendants monitoring table displays the foll...
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Distribution groups
Distribution groups allows you to monitor the available distribution groups and the ongoing calls. On the distribution groups monitoring page you ...
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Shelves
Shelves allows you to monitor interactions that are placed in the private (as long as you are associated to the agent) or public shelves. The She...
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Queues
Queues allows you to monitor interactions that are waiting in queue to be handled. The Queues window displays all the queued interactions: The q...