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Real-time

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  • Monitor in real-time

    Click on Real-time and the menu will expand, allowing you to click on: Listen in Agents Campaigns Office telephony Extensions Au...

  • Listen in

    Listen in lets you eavesdrop on an agent (voice, screen or both) to observe an ongoing interaction in real time. The agent will not be aware of you...

  • Agents

    On the agents monitoring page you have access to real-time information about the agents.   On the agents monitoring page you can: See current inf...

  • Campaigns

    On the campaign monitoring page you have access to real-time information about the campaign. On the campaign monitoring page you can: See current...

  • Office telephony

    On the office telephony monitoring page you have access to real-time information about the office telephony. On the office telephony monitoring pa...

  • Extensions

    Extensions allows you to monitor the available extensions and the ongoing calls. The extensions monitoring table displays the following: Name  ...

  • Auto-attendants

    Auto-attendants allows you to monitor the available auto-attendants and the ongoing calls.   The auto-attendants monitoring table displays the foll...

  • Distribution groups

    Distribution groups allows you to monitor the available distribution groups and the ongoing calls. On the distribution groups monitoring page you ...

  • Shelves

    Shelves allows you to monitor interactions that are placed in the private (as long as you are associated to the agent) or public shelves.   The She...

  • Queues

    Queues allows you to monitor interactions that are waiting in queue to be handled.   The Queues window displays all the queued interactions: The q...

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