Sign in My activities
  1. Collab
  2. OneContact Portal::Management
  3. Management menu

Management menu

Follow New articles New articles and comments

  • Manage announcements

    Announcements are pre-recorded audio messages that play, at a given time, to inform the client of something like opening or closing hours. On the A...

  • Manage blocked lists

    A Blocked List is a list of numbers or addresses that will not be contacted under no or certain circumstances. It is an access control system which...

  • Manage breaks and absences

    Breaks and absences are used to identify the motive the agents choose to be Not Ready on a service (unavailable to take calls).     Click on to op...

  • Manage business outcomes

    Business Outcomes are a registry of the business consequences of the contact with the customer, attributed to an interaction by the agent who dealt...

  • Manage call barring profiles

    Call barring profiles defines a set of rules applied whenever the agent places an outbound call. The profile can be used to define barring and call...

  • Manage campaign groups

    On campaign groups you can create groups of campaigns so the reports can display the values of the group instead of the campaigns individually. Thi...

  • Manage contact rules

    Contact rules determine when to use each address and how to retry the contact when a call fails. Contact attempts are made taking into consideratio...

  • Manage address types

    Addresses are classified according to type, which is a way to group addresses, not only by media (audio, video), but also by usage (home, work, mob...

  • Manage day sets

    Day sets define special days. Typically these days are non-working days that are identified as such in routing script timetables. When calls go thr...

  • Manage devices

    Devices are the physical phones associated with extensions. On the Devices page, you can: See the devices created Create devices Edit devices   D...

  • Manage dial plans

    Dial plan defines a set of rules applied whenever the extension places an Outbound call, via PBX. The dial plan can be used to define permissions a...

  • Manage external links

    External links allows you to configure external URLs to easily access via OneContact Portal. These external links are available on External links. ...

  • Managing flows

    Flows are the Collab's tool to design IVR interactions. Flexible and OneContact oriented, they allow you to choose the best path an interaction mus...

  • Manage key perform indicators

    Key perform indicators (KPIs) are markers defined to help supervisors and administrators evaluate the agent's performance. On the KPIs page, you ca...

  • Manage skills

    Skills are agility or special training in which a person has competence and experience. In the OneContact Portal context, it can be the ability to ...

  • Manage shelf categories

    Create shelf categories so that your agents can tag each (call, e-mail or IM) interaction they decide to shelve. When shelving, a dialog appears wh...

  • Manage working schedule

    On Working schedule, you can schedule the working hours of your campaigns. Depending on your time zone you might have exception days and weekends p...

  • Manage templates and signatures

    On Templates & Signatures you can manage common responses and ways to finalize written responses, so that every customer receives the same treatmen...

  • Manage notifications

    On Notifications you can see all the notifications issued by OneContact Portal. Notifications are issued whenever the system has to inform you of a...

↑
©Copyright © 2016. Collab. All rights reserved.