OneAgent Mobile is a mobile browser-based, thin client agent application. Its main features are: Main – Basic operations like login, logout, set ex...
Starting and logging in to OneAgent Mobile
To start OneAgent Mobile, point your browser to http://myserver/OneAgentWeb, on the mobile phone: On the login screen, you are requested to fill in...
OneAgent Mobile main screen allows the following fields: Help request (1) - Allows to ask help from a supervisor. Messages (2) - Displays the mess...
By clicking on Settings, from the drop-down menu, a setting tab appears: On the tab menu, you can click on: About Display Change password Set exte...
The Menu tab is the default view when you log in OneAgent Mobile: Readiness state (1) Interaction handling operations (2) Session management (3) S...
The home tab has the default configured URL and appears automatically when the agent accepts a call: Home tab is configured in the Component parame...
The script tab has the agent script configured URL and appears automatically when the agent accepts a call:
Interaction tab is the tab used to handle with the following interaction types: Email Instant Messaging Data Interactions Email When an email i...