Support guidelines
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Overview
This articles provides a brief description on Collab’s support guidelines and rules. Here we highlight the support contacts and procedures that can...
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About support
Collab provides two yearly support contract types: Standard (or office hours) 24x7 Each of these contracts specifies why and when a customer can ...
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Channels
Collab provides multiple channels for ticketing reporting: Channel Address Open Response Phone +351 210 927 840 Work hours Work hours Phon...
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Ticket management
On Ticket management you can see how to use the ticketing system to check ticket status. State Ticket state defines what is happening with the ti...
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Service Level Agreement
Each incident will be dealt according with its severity. Collab will allocate the necessary resources according with this. Our working hours are be...
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Security vulnerabilities
As used below, these capitalized terms have the following meanings: “Error Corrections” mean bug fixes and revisions that correct errors or defici...