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Support guidelines

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  • Overview

    This articles provides a brief description on Collab’s support guidelines and rules. Here we highlight the support contacts and procedures that can...

  • About support

    Collab provides two yearly support contract types: Standard (or office hours) 24x7 Each of these contracts specifies why and when a customer can ...

  • Channels

    Collab provides multiple channels for ticketing reporting: Channel Address Open Response Phone +351 210 927 840 Work hours Work hours Phon...

  • Ticket management

    On Ticket management you can see how to use the ticketing system to check ticket status.   State Ticket state defines what is happening with the ti...

  • Service Level Agreement

    Each incident will be dealt according with its severity. Collab will allocate the necessary resources according with this. Our working hours are be...

  • Security vulnerabilities

    As used below, these capitalized terms have the following meanings: “Error Corrections” mean bug fixes and revisions that correct errors or defici...

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