The OneForecast module, allows users to generate forecasts for the services in the contact center in terms of demand and average service time (AST)...
The OneForecast's homepage shows you the list of created forecasts: On OneForecast homepage, you can: Create a new forecast. Open a previously c...
OneForecast's main view is composed of the following entities: Menu bar (1) Chart panel (2)
On OneForecast's menu, you have a list of actions grouped into categories: - Duplicate Update Delete Exit - Add/Remove Reset Service ...
The Range Selector controls the range of all the other KPIs charts and graphs in OneForecast. Chart panel is composed of: Toolbar Chart area ...