The following operations are possible in e-mail interactions: Accept - Opens the incoming email; same button that is used to accept the...
The following operations are possible in IM interactions: send & receive messages.You are able to send (spell-checking is available...
The following operations are possible in Social Media interactions: Post, Like & Comment Facebook interactions. Tweet, reply, re-tw...
When enabled for the service you're signed in on, you can (as of OneContact 2.5 SP1) record screen activity to a file for later playback. Screen r...
Tapping in OneAgentWeb
Tapping grants both agents and/or supervisors hearing capability for audio interactions. This feature is triggered by connecting a second headset t...
The script area is your desk or work area. Is shows your sessions as tabs, much as a browser shows each page you visit: Each tab may contain: ...
You can have your browser spell-checked your email and instant-messaging interactions.Call the browser's help to set up spell-checking.
OneAgentWeb can initiate and receive video calls, and video-extend an ongoing call. The dial video button is visible only if your comput...