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Features

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  • Email interaction

    The following operations are possible in e-mail interactions: Accept - Opens the incoming email; same button that is used to accept the...

  • Instant messaging

    The following operations are possible in IM interactions: send & receive messages.You are able to send (spell-checking is available...

  • Social Media

    The following operations are possible in Social Media interactions: Post, Like & Comment Facebook interactions. Tweet, reply, re-tw...

  • Screen Recording

    You can record screen activity to a flie, for later playback, when enabled for the service you're signed on (as of OneContact 2.5 SP1). ...

  • Tapping in OneAgentWeb

    Tapping grants both agents and/or supervisors hearing capability for audio interactions. This feature is triggered by connecting a second headset t...

  • Script Area

    The script area is your desk or work area. Is shows your sessions as tabs, much as a browser shows each page you visit: Each tab may contain: ...

  • Spell-checking

    You can have your browser spell-checked your email and instant-messaging interactions.Call the browser's help to set up spell-checking.

  • Video

    OneAgentWeb can initiate and receive video calls, and video-extend an ongoing call. The dial video button is visible only if your comput...

  • Data Interactions

    A data interaction is a task associated to an outbound service, in which you are asked questions or to perform some action.   When you ...

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