Features
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Email interaction
The following operations are possible in e-mail interactions: Accept - Opens the incoming email; same button that is used to accept the...
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Instant messaging
The following operations are possible in IM interactions: send & receive messages.You are able to send (spell-checking is available...
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Social Media
The following operations are possible in Social Media interactions: Post, Like & Comment Facebook interactions. Tweet, reply, re-tw...
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Screen Recording
You can record screen activity to a flie, for later playback, when enabled for the service you're signed on (as of OneContact 2.5 SP1). ...
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Tapping in OneAgentWeb
Tapping grants both agents and/or supervisors hearing capability for audio interactions. This feature is triggered by connecting a second headset t...
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Script Area
The script area is your desk or work area. Is shows your sessions as tabs, much as a browser shows each page you visit: Each tab may contain: ...
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Spell-checking
You can have your browser spell-checked your email and instant-messaging interactions. Call the browser's help to set up spell-checking as you can...
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Video
OneAgentWeb can initiate and receive video calls, and video-extend an ongoing call. The dial video button is visible only if your comput...
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Data Interactions
A data interaction is a task associated to an outbound service, in which you are asked questions or to perform some action. When you ...