Office telephony CDRs allows you to find entries with details for any call, in a time period, along with the selected information about them:
The Office telephony CDRs table displays the following:
Start time | - | The date and time that the call started. |
Direction | - | If the call was inbound, outbound or internal. |
From | - | The phone number or origin of the call. |
To | - | The phone number dialed. |
Ringing | - | The amount of time the call rang before being picked up. |
Duration | - | The total duration of the call, including ringing time. |
Time in queue | - | How long was the call in queue. |
Transferred | - | If the call was transferred or not. |
Media recording | - | The media recording status. |
Call outcome | - | If the call was answered, not answered or sent to voicemail. |
Answered by | - | The phone number that answered the call. |
End time | - | The date and time that the call ended. |
On the Office telephony CDRs homepage you can:
- Export the call's recordings
- Export the call's recordings details
- View a call detailed information
- Edit the information displayed
- Refresh the information displayed
- Filter the information displayed
To export a call's recordings:
- Click on
on the call's row.
- Click on Export recording:
or
- Click on the desired call's row(s) checkbox.
- Click on
, on the top-right side of the screen.
To export an call's details:
- Click on
on the call's row.
- Click on Export recording:
or
- Click on the desired call's row(s) checkbox.
- Click on
, on the top-right side of the screen.
To view a call detailed information:
- Click on the desired call's row. The detailed page is displayed:
On the call detailed information page, you can:
- Export the details
- Export the recording (if available)
- Access the recording (if available)
- Access the detailed information
To export the details
- Click on
on the Session info card.
- Select the location to save the XLS file.
To export the recording
- Click on
on the Recordings card.
- Select the location to save the XLS file.
To access the recording
- On the recordings card:
- Click on
to open listen to the recording.
To access the detailed information
On the right side of the screen, there are two types of information:
- Call list:
- On the table you have the following information:
- Start time
- Direction
- From
- To
- Ringing
- Duration
- Time in Queue
- Transferred
- Media recording
- Call outcome
- Answered by
- End time
- On the table you have the following information:
- Generated leg list:
- On the list you have the following fields:
- Start time
- Direction
- From
- To
- Ringing
- Duration
- Call outcome
- Answered by
- Destination host
- Destination type
- End time
- Error
- From call id
- From user-agent
- Group
- Auto-attendant
- SIP error
- To call id
- To user-agent
- On the list you have the following fields:
To edit the information displayed:
- Click on
to open the settings pop-up:
- On the pop-up:
- Click on the check box of the information you want displayed.
- The selected columns have a
and are presented on a list on top.
- The unselected columns have a
and are present on a list below.
- Click SAVE to apply changes.
To refresh the information displayed:
- Click on
.
To filter the information displayed:
- Click on
.
- Select a category from the drop-down menu.
- On the selected category, click on
.
- Select the desired itens.
Note: Click onto delete the filter.
- On the filter
, select the desired time interval, from the drop down menu:
- Click
to proceed.