Accessing Office telephony CDRs

Office telephony CDRs allows you to find entries with details for any call, in a time period, along with the selected information about them:

 

The Office telephony CDRs table displays the following:

Start time	-	The date and time that the call started.
Direction	-	If the call was inbound, outbound or internal.
From	-	The phone number or origin of the call.
To	-	The phone number dialed.
Ringing	-	The amount of time the call rang before being picked up.
Duration	-	The total duration of the call, including ringing time.
Time in queue	-	How long was the call in queue.
Transferred	-	If the call was transferred or not.
Media recording	-	The media recording status.
Call outcome	-	If the call was answered, not answered or sent to voicemail.
Answered by	-	The phone number that answered the call.
End time	-	The date and time that the call ended.

 

On the Office telephony CDRs homepage you can: 

• Export the call's recordings
• Export the call's recordings details
• View a call detailed information
• Edit the information displayed
• Refresh the information displayed
• Filter the information displayed

 

 

To export a call's recordings:

1. Click on  on the call's row.
2. Click on Export recording:
   
   

                          or

1. Click on the desired call's row(s) checkbox.
2. Click on , on the top-right side of the screen.

 

 

To export an call's details:

1. Click on  on the call's row.
2. Click on Export recording:
   
   

                          or

1. Click on the desired call's row(s) checkbox.
2. Click on , on the top-right side of the screen.

 

 

To view a call detailed information:

• Click on the desired call's row. The detailed page is displayed:

On the call detailed information page, you can:

• Export the details
• Export the recording (if available)
• Access the recording (if available)
• Access the detailed information

 

 

To export the details

• Click on  on the Session info card.
• Select the location to save the XLS file.

 

 

To export the recording

• Click on  on the Recordings card.
• Select the location to save the XLS file.

 

 

To access the recording

• On the recordings card:
  
• Click on  to open listen to the recording.

 

 

To access the detailed information

On the right side of the screen, there are two types of information:

• Call list:
  
  
  • On the table you have the following information:
    • Start time
    • Direction
    • From
    • To
    • Ringing
    • Duration
    • Time in Queue
    • Transferred
    • Media recording
    • Call outcome
    • Answered by
    • End time
• Generated leg list:
  
  
  • On the list you have the following fields:
    • Start time
    • Direction
    • From
    • To
    • Ringing
    • Duration
    • Call outcome
    • Answered by
    • Destination host
    • Destination type
    • End time
    • Error
    • From call id
    • From user-agent
    • Group
    • Auto-attendant
    • SIP error
    • To call id
    • To user-agent

 

 

To edit the information displayed:

• Click on  to open the settings pop-up:
• On the pop-up:
  
  • Click on the check box of the information you want displayed.
  • The selected columns have a  and are presented on a list on top.
  • The unselected columns have a  and are present on a list below.
  • Click SAVE to apply changes.

 

 

To refresh the information displayed:

• Click on .

 

 

To filter the information displayed:

• Click on .
• Select a category from the drop-down menu.
• On the selected category, click on .
• Select the desired itens.

Note: Click on  to delete the filter.

 

• On the filter , select the desired time interval, from the drop down menu:
  
• Click  to proceed.