Accessing Office telephony CDRs

Office telephony CDRs allows you to find entries with details for any call, in a time period, along with the selected information about them:

 

OfficeTelCDRs_home.png

The Office telephony CDRs table displays the following:

Start time  -  The date and time that the call started.
Direction  -  If the call was inbound, outbound or internal.
From  -  The phone number or origin of the call.
To  -  The phone number dialed.
Ringing  -  The amount of time the call rang before being picked up.
Duration  -  The total duration of the call, including ringing time.
Time in queue  -  How long was the call in queue.
Transferred  -  If the call was transferred or not.
Media recording  -  The media recording status.
Call outcome  -  If the call was answered, not answered or sent to voicemail.
Answered by  -  The phone number that answered the call.
End time  -  The date and time that the call ended.

 

On the Office telephony CDRs homepage you can: 

 

 

To export a call's recordings:

  1. Click on Users_actions.png on the call's row.
  2. Click on Export recording:
    IH_inbound_export.png

                          or

  1. Click on the desired call's row(s) checkbox.
  2. Click on IH_inbound_exportbutton.png, on the top-right side of the screen.

 

 

To export an call's details:

  1. Click on Users_actions.png on the call's row.
  2. Click on Export recording:
    CDRs_export.png

                          or

  1. Click on the desired call's row(s) checkbox.
  2. Click on IH_inbound_exportdetailsbutton.png, on the top-right side of the screen.

 

 

To view a call detailed information:

  • Click on the desired call's row. The detailed page is displayed:

OfficeTelCDRs_call.png

On the call detailed information page, you can:

 

 

To export the details

  • Click on IH_inbound_exportdetailsbutton.png on the Session info card.
  • Select the location to save the XLS file.

 

 

To export the recording

  • Click on IH_inbound_exportbutton.png on the Recordings card.
  • Select the location to save the XLS file.

 

 

To access the recording

  • On the recordings card:
    OfficeTelCDRs_recording.png
  • Click on OfficeTelCDRs_recordingplay.png to open listen to the recording.

 

 

To access the detailed information

On the right side of the screen, there are two types of information:

  • Call list:
    OfficeTelCDRs_calllist.png
    • On the table you have the following information:
      • Start time
      • Direction
      • From
      • To
      • Ringing
      • Duration
      • Time in Queue
      • Transferred
      • Media recording
      • Call outcome
      • Answered by
      • End time
  • Generated leg list:
    OfficeTelCDRs_generatedleglist.png
    • On the list you have the following fields:
      • Start time
      • Direction
      • From
      • To
      • Ringing
      • Duration
      • Call outcome
      • Answered by
      • Destination host
      • Destination type
      • End time
      • Error
      • From call id
      • From user-agent
      • Group
      • Auto-attendant
      • SIP error
      • To call id
      • To user-agent

 

 

To edit the information displayed:

  • Click on settings_icon.png to open the settings pop-up:
  • On the pop-up:
    • Click on the check box of the information you want displayed.
    • The selected columns have a Settings_pop-up_check.png and are presented on a list on top.
    • The unselected columns have a Settings_pop-up_uncheck.png and are present on a list below.
    • Click SAVE to apply changes.

 

 

To refresh the information displayed:

  • Click on Users_REFRESH.png.

 

 

To filter the information displayed:

  • Click on Users_filter.png.
  • Select a category from the drop-down menu.
  • On the selected category, click on Users_filtericon.png.
  • Select the desired itens.
Note: Click on Users_filternot.png to delete the filter.

 

  • On the filter IH_inbound_interactionlisttimeintervalmenu.png, select the desired time interval, from the drop down menu:
    IH_inbound_interactionlisttimeinterval.png
  • Click IH_inbound_interactionlisttimeintervalapply.png to proceed.