Distribution groups

Distribution groups allows you to monitor the available distribution groups and the ongoing calls.

DistributionGroups_home.png

On the distribution groups monitoring page you can:

 

Current information:

The distribution groups monitoring table displays the following:

Name  -  The name of the distribution group.
Ongoing call  -  The amount of ongoing calls per distribution group.
Longest ongoing call  -  The longest ongoing call per distribution group.
Ringing  -  The amount of calls ringing per distribution group.
Queued calls  -  The amount of queued calls per distribution group.
Longest queued call  -  The longest queued calls per distribution group.
IdentityUserId  -  The distribution group identifier code.

  

Detailed page:

Clicking on a distribution group displays the detailed page of the selected distribution group:

DistributionGroups_detailed.png

On the distribution group detailed page, the following information is displayed:

  • Ongoing call: The amount of ongoing calls to the distribution group.
  • Ringing: The amount of calls ringing to the distribution group.
  • Queued calls: The amount of queued calls to the distribution group.
  • Members: The extensions that are parte of the distribution group.
  • Longest ongoing call: The longest ongoing call on the distribution group.
  • Longest queued call: The longest queued call on the distribution group.

 

View as wallboards:

Click on Real-time_campaigns_vieaswallboard.png to expand the window.

 

To edit the information displayed:

  • Click on settings_icon.png to open the settings pop-up:
    Groups_settings.png

On the pop-up:

  • Click on the check box of the information you want displayed.
  • The selected columns have a Settings_pop-up_check.png and are presented on a list on top.
  • The unselected columns have a Settings_pop-up_uncheck.png and are present on a list below.
  • Click SAVE to apply changes.

 

To refresh the information displayed:

  • Click on Users_REFRESH.png.

 

To filter the information displayed:

  • Click on Users_filter.png.
  • Select a category from the drop-down menu.
  • On the selected category, click on Users_filtericon.png.
  • Select the desired itens.
Note:Click on Users_filternot.png to delete the filter.