Distribution groups allows you to monitor the available distribution groups and the ongoing calls.
On the distribution groups monitoring page you can:
- See current information
- See the distribution group detailed page
- See as wallboards
- Edit the information displayed
- Refresh the information displayed
- Filter the information displayed
Current information:
The distribution groups monitoring table displays the following:
Name | - | The name of the distribution group. |
Ongoing call | - | The amount of ongoing calls per distribution group. |
Longest ongoing call | - | The longest ongoing call per distribution group. |
Ringing | - | The amount of calls ringing per distribution group. |
Queued calls | - | The amount of queued calls per distribution group. |
Longest queued call | - | The longest queued calls per distribution group. |
IdentityUserId | - | The distribution group identifier code. |
Detailed page:
Clicking on a distribution group displays the detailed page of the selected distribution group:
On the distribution group detailed page, the following information is displayed:
- Ongoing call: The amount of ongoing calls to the distribution group.
- Ringing: The amount of calls ringing to the distribution group.
- Queued calls: The amount of queued calls to the distribution group.
- Members: The extensions that are parte of the distribution group.
- Longest ongoing call: The longest ongoing call on the distribution group.
- Longest queued call: The longest queued call on the distribution group.
View as wallboards:
Click on to expand the window.
To edit the information displayed:
- Click on
to open the settings pop-up:
On the pop-up:
- Click on the check box of the information you want displayed.
- The selected columns have a
and are presented on a list on top.
- The unselected columns have a
and are present on a list below.
- Click SAVE to apply changes.
To refresh the information displayed:
- Click on
.
To filter the information displayed:
- Click on
.
- Select a category from the drop-down menu.
- On the selected category, click on
.
- Select the desired itens.
Note:Click onto delete the filter.