Extensions allows you to monitor the available extensions and the ongoing calls.


The extensions monitoring table displays the following:

Name  -  The name of the extension.
Ongoing call  -  The amount of ongoing calls per extension.
Longest ongoing call  -  The longest ongoing call per extension.
Ringing  -  The amount of calls ringing per extension.
Queued calls  -  The amount of queued calls per extension.
Longest queued call  -  The longest queued calls per extension.
IdentityUserId  -  The extension identifier code.


On the Extensions homepage you can:


To edit the information displayed:

  • Click on settings_icon.png to open the settings pop-up:
  • On the pop-up:
    • Click on the check box of the information you want displayed.
    • The selected columns have a Settings_pop-up_check.png and are presented on a list on top.
    • The unselected columns have a Settings_pop-up_uncheck.png and are present on a list below.
    • Click SAVE to apply changes.


To refresh the information displayed:

  • Click on Users_REFRESH.png.


To filter the information displayed:

  • Click on Users_filter.png.
  • Select a category from the drop-down menu.
  • On the selected category, click on Users_filtericon.png.
  • Select the desired itens.
Note: Click on Users_filternot.png to delete the filter.