Reporting allows you to access several reports and access information concerning the Contact Center activity.
Note: To know more about reporting concepts and terminology, click here.
The Reporting window shows a list of reports, along with their description:
Note: The standard reports must be deployed via OneAdmin:
- On OneAdmin, click on Instances.
- Select the desired instance.
- Suspend the instance.
- Go to Reporting.
- Click on Deploy databases to check the Deploy databases checkbox.
- Click Finish to apply.
- Boot the instance.
On the Reporting homepage you can:
- Access a report
- Upload a user report
- Refresh the information displayed
- Filter the information displayed
- Delete a report
To access a report:
- Click on the desired report.
- The report opens on another tab:
- On the report tab:
- Insert the desired parameters.
Note: Every field must be field as they are all required.
- Click VIEW REPORT to proceed.
- Insert the desired parameters.
Note: To know more about the available reports, click here.
To upload a user report:
- Click on UPLOAD REPORT.
- A pop-up window appears.
- Select the desired report to upload, by dragging the file into the pop-up window or by browsing the files.
- Click UPLOAD to proceed.
Note: To know more about the available reports, click here.
To refresh the information displayed:
- Click on
.
To filter the information displayed:
- Click on
.
- Select a category from the drop-down menu.
- On the selected category, click on
.
- Select the desired itens.
Note: Click onto delete the filter.
To delete a user report:
- Select the report by clicking on the row's checkbox.
- On the top right-side of the screen, click on
to delete the report(s).
or - Click on
on the report's row.
- Click on Delete from the drop-down menu.
Note: Only user reports can be deleted.