Manage sites

Agent sites are the actual physical/geographical locations where agents work.

 Note: A physical site must be created on the OneAdmin application prior to become available on OneContact Portal interface. Click here to learn more. 

All configurations with bandwidth control between sites; supervisor allocations, codec selection according with the agent’s location; media servers per site and outbound dial prefixes are directly done in the GUIs of the OneContact Portal and OneAdmin interfaces.

Calls preferably use local agents - typically, calls originated in the geographical area nearest to a site will be headed to that site. If there’s no agent available for a specific amount of time in the nearest site, the router will try to use agents from other sites, following a specific sequence.

This sequence is determined by the available bandwidth of each site. The more available bandwidth on a "secondary" site, the more chance it will have to receive the re-routed calls.

A country code can be associated to a site. When executing external calls, the configured country code will be applied to outgoing number. If None is selected, no country code will be applied.

 

On the sites page, you can:

 

Sites list

The sites page shows a list of sites created, along with the selected information about them:
Management_createsite.png

To edit the information displayed:

  • Click on settings_icon.png to open the settings pop-up:
    Management_createsitesettings.png

  • On the pop-up:

    • Click on the check box of the information you want displayed.
    • The selected columns have a Settings_pop-up_check.png and are presented on a list on top.
    • The unselected columns have a Settings_pop-up_uncheck.png and are present on a list below.
    • Click SAVE to apply changes.

The information available for selection is:

Name  -  The site name.
Description  -  The site description.
Audio prefix  -  The site audio prefix.
Video prefix  -  The site video prefix.
ID  -  The site particular identification.
CountryID  -  The site country identification.

 

Add Sites

Click on Management_createsitebutton.png to open the create site pop-up window:
Management_createsitepage.png

On the create site pop-up window:

  • Select the physical site, from the drop-down menu.
  • Insert a site name (mandatory).
  • Insert a site description.
  • Insert an audio prefix (mandatory).
  • Insert a video prefix (mandatory).
  • Select if the user is associated with this site or the default.
  • Select the country, from the drop-down menu.
  • Click SAVE to apply changes.

 

Edit Sites

Edit sites allows you to:

Click on the dial plan, on the list, to open the distribution group Profile:
Management_createsiteprofilepage.png

 

Edit the site information

Click on User_profile_edit.png to open the site pop-up window:

Management_createsiteeditsite.png

On the Edit site pop-up window:

  • Insert a site name (mandatory).
  • Insert a site description.
  • Insert an audio prefix (mandatory).
  • Insert a video prefix (mandatory).
  • Select if the user is associated with this site or the default.
  • Select the country, from the drop-down menu.
  • Click SAVE to apply changes.

 

Edit the site profile

Click on User_profile_actions.png to open the drop-down menu:
auto-attendat_configure_profile.png

On the drop-down menu you can:

  • Delete - Delete the site.

 

See the site supervisors

On the Supervisors window you can see the supervisors associated with the site:
Management_createsitesupervisors.png

Click on User_profile_edit.png to open the add supervisors pop-up window:
Management_createsitesupervisorspopup.png

  • Click on Management_createsitesupervisorsadd.png to open the pop-up window:
    Management_createsitesupervisorsaddpage.png
  • On the pop-up window:
    • Select the supervisors, from the list.
    • Click on ADD SUPERVISORS to apply changes.
  • Click on SAVE to apply changes.
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