Manage call barring profiles

Call barring profiles defines a set of rules applied whenever the agent places an outbound call. The profile can be used to define barring and call traffic routing.

 

On the Call barring profiles page, you can:

 

Call barring profiles list

The Manage call barring profiles window shows a list of profiles created, along with the selected information about them:

callbarring_home.png

 

On the Call barring profiles homepage you can:

 

To edit the information displayed:

  • Click on settings_icon.png to open the settings pop-up:
    callbarring_settings.png
  • On the pop-up:
    • Click on the check box of the information you want displayed.
    • The selected columns have a Settings_pop-up_check.png and are presented on a list on top.
    • The unselected columns have a Settings_pop-up_uncheck.png and are present on a list below.
    • Click SAVE to apply changes.

The information available for selection is:

Name  -  The profile identification.
Description  -  The profile description.
Used by  -  Which services have this profiled assigned.
Tip: Click on a profile, from the list, to open that profile configuration page.

 

To refresh the information displayed:

  • Click on Users_REFRESH.png.

 

To filter the information displayed:

  • Click on Users_filter.png.
  • Select a category from the drop-down menu.
  • On the selected category, click on Users_filtericon.png.
  • Select the desired itens.
Note: Click on Users_filternot.png to delete the filter.

  

To delete a profile:

  • Select the profile(s) by clicking on the row's checkbox.
  • On the top right-side of the screen, click on Users_delete.png to delete the dial plan(s).
    or
  • Click on Users_actions.png on the dial plan's row.
  • Click on Delete from the drop-down menu.

 

Create a Call barring Profile

Click on callbarring_createbutton.png to open the Create profile pop-up window:
callbarring_createprofile.png

On the Create profile pop-up window:

  • Insert the profile name (mandatory).
  • Insert a profile description (mandatory).
  • Select, on Default call barring profile, if the profile is the default (if there's no call barring profile associated this will be the used one) or not.
  • Click SAVE to apply changes and close the pop-up window.
 Note: To know more on how to use Call barring profiles, click here.

 

Edit Profile

Click on the profile, on the list, to open the profile page:
callbarring_profilepage.png

Edit profiles allows you to:

 

Edit the profile information

Click on User_profile_edit.png to open the profile pop-up window:
callbarring_editprofile.png

On the Edit profile pop-up window:

  • Insert the profile name (mandatory).
  • Insert a profile description (mandatory).
  • Select, on Default call barring profile, if the profile is the default (if there's no call barring profile associated this will be the used one) or not.
  • Click SAVE to apply changes and close the pop-up window.

 

Edit the Call barring profile

Click on Users_actions.png to open the drop-down menu:
callbarring_settingsedit.png

On the drop-down menu you can:

  • Delete - Delete the profile.
  • Duplicate - Duplicate the profile.

 

Configure the authorization rules

Click on User_profile_edit.png to open the authorization rules pop-up window:
callbarring_authorizationrulespopup.png

On the create rule pop-up window you can:

  • Click User_profile_edit.png to edit a dial plan.
  • Click User_profile_deletecampaign.png to delete a dial plan.
  • Click on callbarring_createrulebutton.png to open the Create rule pop-up window:
    callbarring_createrule.png

  • On the Create rule pop-up window:

    • Insert the rule's name (mandatory).
    • Insert the rule's description.
    • Insert the expression, on Match expression.
    • Select,on type, if the rule created allow interactions or doesn't allow interactions.
    • Select the channel from the drop down menu.
    • Click SAVE to apply changes and close the pop-up window.
  • Click SAVE to apply changes and close the pop-up window.

 

See the call barring profile users

On the Agent profiles tab you can see the users associated with the call barring profile:
callbarring_agentprofiles.png

Tip: Click on a user, from the list, to open that user configuration page.

 

See the campaigns assigned with the call barring profile

On the Campaigns tab you can see the campaigns associated with the call barring profile:
callbarring_campaigns.png

Tip: Click on a campaign, from the list, to open that campaign configuration page.

 

To learn more about the call barring profiles priority rules click here.

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