Manage breaks and absences

Breaks and absences are used to identify the motive the agents choose to be Not Ready on a service (unavailable to take calls).

Click on to open the create not ready reason pop-up window:

On the create not ready reason pop-up window:

• Insert the not ready reason name.
• Click SAVE to apply.

Click on  to edit the not ready reason profile:

On the pop-up window:

• Click on Edit to open the edit not ready reason pop-up window:
  
  • On the pop-up window:
    • Insert the not ready reason name.
    • Click SAVE to apply changes.
• Click on Delete to delete the Not ready reason.

Note: Not ready reason's with  can't be deleted.