You can start new work sessions, associate them with campaigns and set business outcomes.
To do this, set yourself ready for a campaign, receive an interaction and go to the Session menu on the sidebar.
With this new session, you can set a Business outcome at the end of the interaction by clicking the 
and selecting a business outcome from the drop-down list.
You can also, for instance, create a new e-mail (if an e-mail account is associated), or initiate a Supervisor Help operation in a service’s context.