OneContact Agent's main screen appears after you log in to offer four main areas with different functions:
- Main toolbar
Runs across the top of the window. Holds agent's name and drop-down menu, Supervisor help button, Messages button and microphone and speakers volume
The screen's leftmost area.
Holds readiness state, dial options and shelf & queue options.
- Main window
The rightmost area of the screen. A large square where information about the interactions will be shown.
- Status bar.
Runs across the bottom of the window. Shows the server and telephony state.