OneAgentWeb user interface overview

OneAgentWeb's main screen appears after you log in to offer four main areas with different functions:

overview.png

  • Main toolbar
    Runs across the top of the window. Holds agent's name and drop-down menu, Supervisor help button, Messages button and microphone and speakers volume
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  • Sidebar
    The screen's leftmost area.
    Holds readiness state, dial options and shelf & queue options.
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  • Main window
    The rightmost area of the screen. A large square where information about the interactions will be shown.
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  • Status bar.
    Runs across the bottom of the window. Shows the server and telephony state.