The interactions list displays the agent's interactions that were evaluated. When an interaction has a date and time on the interaction's row, it means the agent already review it:
By clicking on 
, on an interaction, a pop-up is displayed to select the form:
On the pop-up window:
- Select the desired form.
- Click Select form to proceed.
Note: Forms already reviewed have [Already Evaluated] in front of them.
The evaluation page is displayed:
On this page, the agent can:
- Click Accept Evaluation, to give feedback. A pop-up window is displayed:
- On the pop-up window:
- Insert a comment.
- Click on Accept Evaluation or Reject Evaluation to proceed.
- On the pop-up window:
- Click on play, on the recording buttons, to access the interaction recording:
- After giving feedback, the button Accept Evaluation is replaced by
. Click on See Evaluation to access the feedback:
