Enabling agent's extension number

In order to enable this feature run this query on OneContatctProvisioning.ConfigurationParameters:

  • Insert into [OneContactProvisioning].[dbo].[ConfigurationParameters] (ProfileID, _Key, _Value, Units, Description, _ValueEncrypted, _Hidden) values (2001, 'OneAgentEnableSetExtension', 'true', 'boolean', 'Enable set extension on oneagentweb', 0, 0);

This will automatically enable the OneAgentEnableSetExtension component parameter.

After the feature is enabled an agent can log in OneContact Agent and set the extension number.