You can record screen activity to a file, for later playback, when enabled for the service you're signed on (as of OneContact 2.5 SP1). Screen recording captures whatever goes on in the entire screen throughout the interaction, not just any particular area or window. The interaction’s audio is ignored.
Screen recording requirements:
- Java plugin updated
- OneContact Agent opened on IE.
You can start recording an interaction by clicking the icon:
The button, which may not always be available, is a toggle; stop recording by clicking it as to start:
You can record screen activity to a file, for later playback, when enabled for the service you're signed on (as of OneContact 2.5 SP1). Screen recording captures whatever goes on in the entire screen throughout the interaction, not just any particular area or window. The interaction’s audio is ignored.
Screen recording requirements:
- Java plugin updated
- OneContact Agent opened on IE.
You can start recording an interaction by clicking the icon:
The button, which may not always be available, is a toggle; stop recording by clicking it as to start:
Note: A toast notification is displayed when the recording fails in the middle of a call.
For screen and video recording requirements click here.
You can record screen activity to a file, for later playback, when enabled for the service you're signed on. Screen recording captures whatever goes on in the entire screen throughout the interaction, not just any particular area or window. The interaction’s audio is ignored.
Screen recording requirements:
- OneContact Agent opened on Google Chrome or Microsoft Edge Chromium.
You can start recording an interaction, by clicking the icon:
The button, which may not always be available, is a toggle; stop recording by clicking it as to start:
- The browser asks the user what the user wants to share.
- The user can choose to share a screen or a specific app.
For screen recording requirements click here.
Note: The recording starts when the agent accepts the call if the screen recording is configured in agent's context. If the screen recording is configured at campaign level, then the screen recording starts when the call starts ringing.
Note: When screen record is configured and disconnect on recording is activated, if screen sharing fails, the interaction is rejected/hang up.