Configuring your audio settings

You can adjust the audio volumes to your needs in order to hear the clients properly or to be properly heard. For example, if one Client has the volume lower than the last you can adjust the audio settings without asking the client to speak louder or vice-versa. This way you can adjust the way you hear avoiding client confrontation

 

Set, if the WebRTC protocol is:

  • not in use:
    Select microphone input
    Microphone volume
    Mute microphone
    Speakers volume
    Mute speakers
  • in use:
    Mute microphone
    Speakers volume
    Mute speakers

Ask your supervisor about WebRTC settings.

You can adjust the audio volumes to your needs in order to hear the clients properly or to be properly heard. For example, if one Client has the volume lower than the last you can adjust the audio settings without asking the client to speak louder or vice-versa. This way you can adjust the way you hear avoiding client confrontation:
Settings_-_audio.png

 

Set, if the WebRTC protocol is:

  • not in use:
    Select microphone input
    Microphone volume
    Mute microphone
    Speakers volume
    Mute speakers
  • in use:
    Mute microphone
    Speakers volume
    Mute speakers

Ask your supervisor about WebRTC settings.

 

By clicking Audio_settings_button.png in the upper right corner of your screen you can:

  • Change the microphone volume
  • Mute the microphone
  • Change the speakers volume
  • Mute the speakers

 

Note: Sounds aren't as loud as before.

You can adjust the audio volumes to your needs in order to hear the clients properly or to be properly heard. For example, if one Client has the volume lower than the last you can adjust the audio settings without asking the client to speak louder or vice-versa. This way you can adjust the way you hear avoiding client confrontation:
audio_options_2.png

The audio preferences now have a list of devices (one or multiple can be selected) to determine where the following tones will play:

  • Email arrival
  • Preview tone
  • Call ring tone

If multiple devices are selected the previous tones will play in all selected devices at the same time.


There is also a combo box to select only one device where the conversation will be reproduced and the following tones:

  • Dial tone
  • Busy tone
  • New IM received tone
  • Ring back tone

There has to be at least one device always selected. The preferences are saved by cookie (by user in a machine). If no preference is defined, the default device is selected.

 

Set, if the WebRTC protocol is:

  • Not in use:
    Select microphone input
    Microphone volume
    Mute microphone
    Speakers volume
    Mute speakers
  • In use:
    Mute microphone
    Speakers volume
    Mute speakers

Ask your supervisor about WebRTC settings.

 

By clicking Audio_settings_button.png in the upper right corner of your screen you can:
audio_options_1.png

  • Change the microphone volume
  • Mute the microphone
  • Change the speakers volume
  • Mute the speakers

 

Note: Sounds aren't as loud as before.

 

Tapping

It's possible to execute tapping of ongoing agent's calls by connecting another headset to your PC. The second headset can be connected at any time. Tapping can be used for agent training: by allowing a second agent to listen to ongoing conversations with real clients and/or for monitoring. This is useful when supervisors want to listen to your handling of a call for whatever reason. Tapping can be done using one of these softwares (VAC or VoiceMeeter).
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