On OnePhone, you can perform the following operations:
How to Make a Call
To make calls, once OnePhone is running, fill in the Enter Name or number field with the destination you want to dial. Once the call is initiated, a timer will start counting the call duration.
You can select the type of call, audio or video, by clicking on the drop-down menu:
Audio Dial
To start an audio call, press the Audio Dial button:
Video Dial
Video calls allow Supervisors to see the person to whom they are speaking to, usually agents. Insert the phone number in the blank space and press Video Dial button.
How to Answer a Call
When you receive a call, you will see the calling number, and the call buttons to Answer or Reject the call. Click Answer to answer the call and display a its duration; click Hang-up to end the call.
Click on the settings, to configure:
- Outgoing Address
- Auto Answer
On OnePhone, you can perform the following operations:
Note: Auto-answer and auto-answer delay are stored in the browser LocalStorage. If you refresh the OnePhone, the settings are kept.
How to Make a Call
To make calls, once OnePhone is running, fill in the Enter Name or number field with the destination you want to dial. Once the call is initiated, a timer will start counting the call duration.
You can select the type of call, audio or video, by clicking on the drop-down menu:
Audio Dial
To start an audio call, press the Audio Dial button:
Video Dial
Video calls allow Supervisors to see the person to whom they are speaking to, usually agents. Insert the phone number in the blank space and press Video Dial button.
How to Answer a Call
When you receive a call, you will see the calling number, and the call buttons to Answer or Reject the call. Click Answer to answer the call and display a its duration; click Hang-up to end the call.
Click on the settings, to configure:
- Outgoing Address
- Auto Answer