OneContactWFO 2.2.0.2 [OneForecast]

Release Details

Release Date

July 25, 2018

 

Enhancements

 

Enhancement Details

Enhancement #96433

Title
[OneForecast HTML5] Create Chart Panel

Component
OneWorkForce

Detailed Information
The Chart Panel view is where the user can find detailed information about the KPIs for each service associated to the forecast.
There are several functionalities in this view such as:
  1. Change the time interval.
  2. Forecasted and Historical Information for each KPI.
  3. Intra-day view: Toggle between intra-day and global view to show the KPI information.
  4. Change the graphic type: The graphic can be seen both in lines (as shown in the image above) and also bars.
  5. Select one or multiple services: By hovering over the service name, only the KPI lines for that service will be shown. By clicking on a service name, that service will be hidden from the graphic. If the user wants to see all the services or hide all, he may use the All checkbox.
  6. Tabular view: A popup window will show up where the user can see each service detailed KPI information in a tabular display.

Product Changes
HTML version developed.

Enhancement #96431

Title
[OneForecast HTML5] Create Top and Lateral Menus

Component
OneWorkForce

Detailed Information
The lateral view contains the forecast name, start and end dates.
Here, the user can operate on the following options:
  1. Forecast: Duplicate, update, delete or close the current forecast.
  2. Services: Associate or dissociate Services. Reset Service Forecast.
  3. Generators: Allows to add exclusions and changes to forecasts.
  4. Reporting: By selecting an element of this list, a popup will show up presenting customized information related to the forecast.
  5. Options: Configure intra-day time range.
  6. Choose module: Menu to pick another WFO module.
  7. Change Language: Menu to change WFO language.

Product Changes
HTML version developed.

Enhancement #96432

Title
[OneForecast HTML5] Create ForecastList

Component
OneWorkForce

Detailed Information
Forecast List represents the opening view of OneForecast. In this view the user can find the list of forecasts.
There are several functionalities in this view:
  1. New Forecast: The user can select this option to create a new forecast. By doing so, the user will have to define the feorecast details (name, description, start date, end date and forecast type). The next step the user must associate Services.
  2. Duplicate: Create a copy of a forecast in the forecast list.
  3. Delete: Delete a forecast from the forecast list.
  4. Find a Forecast: Find a forecast in the monitor list by writing its name (or part of it).
  5. Select a Forecast: On each entry of the table in the forecast list, there is a checkbox to the left where the user can select one, or multiple, forecasts.
  6. Open a Forecast: By single clicking a forecast in the forecasts list, the user will be redirected to the respective view of the forecast.
  7. Redirect to WFO's Homepage: On the top left corner there is an icon named "OneWorkforce", by clicking this icon the user will be redirected to WFO's Homepage.

Product Changes
HTML version developed.

Enhancement #96429

Title
[OneForecast HTML5] Generic Enhancements

Component
Forecast

Detailed Information
Generic enhancements to OneForecast such as Authentication, units in tabular view or styling.

Product Changes
HTML version developed.