Overview

On the following articles we provide an overview of the OneContact features, licensing, standard architectures and general hardware and software requirements to deploy OneContact solutions.

The following standard architectures are described in this document:

  • Non-redundant scenario targeted to 190 agent’s positions;
  • Non-redundant scenario targeted 340 agent’s positions;
  • Redundant scenario targeted to 340 agent’s positions;
  • Redundant scenario targeted to 700 agent’s positions;
  • Redundant scenario targeted to 1.000 agent’s positions;

Additionally, a reference architecture targeted for 3.000 agent positions was added just to show the scaling linearity of the solution.

Note: The presented requirements and architecture are provided for reference purposes only. In case of a Request For Proposal, Collab will adapt requirements and features as needed to cope with the Request For Proposal reality.