Hosting

With OneContact, the contact centre service can be offered in a hosted model, as a network service. In this model, the network service (usually a telco) provides the contact center with the infrastructure and functionalities to enterprises linked to its network. The agents of these corporate customers are linked to the contact center infrastructure, owned and managed by the NSP, through an IP link.

Hosting allows having multiple logical OneContact instances running on the same physical platform installation.

Each hosting instance will have its own Logging, Provisioning and Reporting databases, which provide contact centre services to multiple customers while keeping their services isolated. Also, the storage must be defined per each instance.

Hosting instances are configured in OneAdmin.