The following sequence diagram describes a typical outbound manual e-mail, where the agent decides to send an e-mail. The scenario can be resumed in the following steps (step numbers are annotated in the diagram):
- OneAgentWeb creates a new agent session and requests a new e-mail over that agent session.
- ServerManager evolves the agent state to Reserved, then busy.
- ServerManager starts a new e-mail interaction on the agent session and requests MessageControl to create a new e-mail.
- ServerManager automatically accepts the interaction and evolves the agent session state to Working.