Outbound manual e-mail

The following sequence diagram describes a typical outbound manual e-mail, where the agent decides to send an e-mail. The scenario can be resumed in the following steps (step numbers are annotated in the diagram):

  1. OneAgentWeb creates a new agent session and requests a new e-mail over that agent session.
  2. ServerManager evolves the agent state to Reserved, then busy.
  3. ServerManager starts a new e-mail interaction on the agent session and requests MessageControl to create a new e-mail.
  4. ServerManager automatically accepts the interaction and evolves the agent session state to Working.

Outbound_Manual_Email.png