OneContactWFO 2.2.0.1 [OneMonitor]

Release Details

Release Date

June 29, 2018

Pre-conditions

This package requires all OneContact WFO 2.1 modules to be installed on the system, except for OnePlan, OneMonitor and OneContactWFO Main Page.

Special notes

This release is the first to include the new OneMonitor HTML5 version.

The release also includes the first version of the new OneContactWFO Main Page (developed in HTML5).

 

Enhancements

Issues

 

Enhancement Details

Enhancement #95579

Title
[OneMonitor HTML5] Create Top and Lateral Menus

Component
Monitor

Detailed Information
The lateral view contains the monitor name, start and end dates.
Here, the user can operate on the following options:
  1. Monitor: Open a different monitor. Copy, update, delete or close the current monitor.
  2. Plans: Associate or dissociate Plans.
  3. Services: Associate or dissociate Services.
  4. Warnings and Alarms: Allows to configure and justify warnings and alarms.
  5. Reporting: By selecting an element of this list, a popup will show up presenting customized information related to the monitor.
  6. Options: Configure intra-day time range and realtime polling period.
  7. Choose module: Menu to pick another WFO module.
  8. Change Language: Menu to change WFO language.
 
Product Changes
HTML version developed.

Enhancement #95588

Title
[OneMonitor HTML5] Create Chart Panel

Component
Monitor

Detailed Information
The Chart Panel view is where the user can find detailed information about the KPIs for each service associated to the monitor.
There are several functionalities in this view such as:
  1. Change the time interval.
  2. Planned and Real Time Information for each KPI.
  3. Intra-day view: Toggle between intra-day and global view to show the KPI information.
  4. Change the graphic type: The graphic can be seen both in lines (as shown in the image above) and also bars.
  5. Select one or multiple services: By hovering over the service name, only the KPI lines for that service will be shown. By clicking on a service name, that service will be hidden from the graphic. If the user wants to see all the services or hide all, he may use the All checkbox.
  6. Tabular view: A popup window will show up where the user can see each service detailed KPI information in a tabular display.

Product Changes
HTML version developed.

Enhancement #95593

Title
[OneWorkForce HTML5] WFO main page

Component
OneWorkForce

Detailed Information
WFO main page, where a user can login to WFO application, change its password, change its language and pick/goto a WFO module.

Product Changes
HTML version developed.

Enhancement #95581

Title
[OneMonitor HTML5] Create Scheduler

Component
Monitor

Detailed Information
The scheduler view shows the information about the schedule (planned and real time) of each agent associated to the monitor.
The are several functionalities in this view:
  1. Show Agent Logins: Used to show/hide information about agent logins.
  2. Show Detailed Information: Used to hide/show planned and real time agent schedules.
  3. Type of view: Used to toggle between global agent views or specific agent schedule view.
  4. Show Agents entering break: Used to show/hide number of agents in break or entering break in the next minutes (same value defined in the realtime info configuration).
  5. Goto Date: Redirects the scheduler to the specified date.
  6. Sort by Selected Date: Sorts the schedule by entry time in the date specified in Goto Date.
  7. Filter by Shifts, Teams and Services: Filter out any schedule that has the specified shifts, teams or services specified by the user.
  8. Search: Search for schedule elements by writing the name of the agent (or part of it).
  9. Change Zoom: Change the time interval in which the schedule will be seen. By default, only one day is shown. However, this changing this option, a vaster or narrower part of the schedule can be seen.
  10. Collapse View: The schedule can be collapsed in order to have a wider (less detailed) view of the schedule.

Product Changes
HTML version developed.

Enhancement #95590

Title
[OneMonitor HTML5] Agent info on schedule view

Component
Monitor

Detailed Information
Add a small info on schedule view with available and unavailable agents, in a 5 min basis only when the 1 day view is hovered.

Product Changes
Number of agents is shown.

Enhancement #95585

Title
[OneMonitor HTML5] Create MonitorList

Component
Monitor

Detailed Information
Monitor List represents the opening view of OneMonitor. In this view the user can find the list of monitors.
There are several functionalities in this view:
  1. New Monitor: The user can select this option to create a new monitor. By doing so, the user will have to define the monitor details (name, description, monitor period (fixed period with start and end date or last days) and monitor type). Next, the user can associate a Plan to the Monitor. The next step the user must associate Services.
  2. Duplicate: Create a copy of a monitor in the monitor list.
  3. Delete: Delete a monitor from the monitor list.
  4. Find a Monitor: Find a monitor in the monitor list by writing its name (or part of it).
  5. Select a Monitor: On each entry of the table in the monitor list, there is a checkbox to the left where the user can select one, or multiple, monitors.
  6. Open a Monitor: By single clicking a monitor in the monitor list, the user will be redirected to the respective view of the monitor.
  7. Redirect to WFO's Homepage: On the top left corner there is an icon named "OneWorkforce", by clicking this icon the user will be redirected to WFO's Homepage.

Product Changes
HTML version developed.

Enhancement #95577

Title
[OneMonitor HTML5] Generic Enhancements

Component
Monitor

Detailed Information
Generic enhancements to OneMonitor such as Authentication, units in tabular view or styling.

Product Changes
HTML version developed.

 

Issue Details

Issue #94951

Title
Excel import not working in OnePlan\OneForecast

Component
OneWorkForce

Detailed Information
Import excel not working in OnePlan\OneForecast.

Reproduction Steps
1. Go to OnePlan\OneForcast
2. Attempt to create plan\forecast with file import.
3. An error pops out

Severity
Low

Resolution
In WFO release 2.2.0.0 the upload file function was changed in order to work in OnePlan HTML solution. The problem is that the Collab.OneWorkforce.Forecast.dll was not exported, which is the DLL responsible for this function. This defect is fixed by exporting Collab.OneWorkforce.Forecast.dll with the latest changes.

Version Detected
2.2.0.0