OneContact integration with Hangout chat

Integrating OneContact with Hangout chat, allows your clients to contact you, via Hangout chat (Google chat), while your agents manage the interactions via OneAgentWeb.

 

Instalation

To setup an account:

  1. Go to https://accounts.google.com and login.
    Note: The google account must have G suite.
  2. Go to https://console.cloud.google.com
  3. Click on APIs & Services > Dashboard.
    API01.png

  4. Click on ENABLE APIS AND SERVICES.
    API02.png

  5. Search Hangouts Chat API.
    API03.png

  6. Click on the Hangouts Chat API.
    API04.png

  7. Click ENABLE.
    API05.png

  8. Click MANAGE.
    API06.png

  9. Click on Configuration.
    API07.png

 

Configuration

Configuration.png

On the Configuration page:

  • On Bot Status, select LIVE - available to users, from the drop-down menu.

  • On Bot name insert the bot name.

  • On the Avatar URL, insert the avatar's URL.

  • On Description, insert the bot description.

  • On Functionality:

    • Check Bot works in rooms.

    • Check Bot works in direct messages.

  • On Bot URL, insert 

    https://messagehub.nubitalk.com/api/connectors/hangouts?channelId=77e3c216-a6cb-4ca5-93ea-4980b970bec3

    Note: The channelId above is just an example. It must be requested to Collab.
  • Copy the verification token to a text file.

  • On Who can install, select Everyone in your own domain from the drop-down menu.

  • Click Save changes to apply.

  • Go to APIs & Services > Credentials > Create credentials > API key > Close.

  • Copy the API key to the same text file where you copied the verification token.

  • Send the text file to Collab.