Overview

OneAgent Mobile is a mobile browser-based, thin client agent application. Its main features are:

Main – Basic operations like login, logout, set extension, help, etc.
Services – Sign-in and set ready/not ready operations.
Interaction handling operations – Voice and video calls, email, instant messaging and social media (through Facebook and Twitter).
Session – Session management operations.
Outbound – Outbound management operations.
Performance – Statistics and reporting information that are relevant to you.
Interaction history – Access to the list of interactions that you handled.
Shelf & queue – Enables you to pick up interactions that were shelved by you or other agents on a service/team.