Usecases

On this article you can see a step by step login on the following situations:

 

Login successful

When you enter the OneContactIdentity URL a screen asking for a tenant appears:

01_login.png

  1. Insert the tenant name and click NEXT.
  2. If the tenant is valid, an Email or Username and a Password will be asked:
    02_login.png
    Note: You can insert or email or your username as a login credential.
  3. Insert the Email/USername and Password and click SIGN IN.
  4. If your authentication is set for a second step verification, a SMS code will be asked:
    03_login.png
  5. Insert the code sent to your phone and click SIGN IN.
  6. If it's your first login, a screen appears requiring you to change the given password:
    04_login.png
  7. Insert a new password and reinsert it on Confirm new password and click UPDATE PASSWORD.
    Note: Keep in mind that the inserted password must follow the password policies.
  8. Click on CHECK PASSWORD POLICIES to read the policies on creating a valid password:
    05_login.png
  9. If a password is inserted that doesn't follow the password policies an error message will appear:
    06_login.png

 

Forgot password

If you don't remember your password, click on Forgot password?:

01_f_login.png

Insert your Email/Username and click SUBMIT.
01_nopass_login.png

An email is sent to your mailbox, with a password and the screen returns to the screen where an Email/Username and password are asked:
03_f_login.png

Note: By default, the email you inserted to receive the password will already be inserted.