Failed startup of OneContact after reboot. What can be done?

When you have a boot problem, before attempting a new boot: 

  • Stop the services that are already running.
  • Check if they have stopped as it should.
  • Do a new boot.


How many emails should we allow in the archive?

Collab's advises that Exchange runtime folders shouldn't exceed 4k emails/day. 
For Exchange guidelines, please refer to Microsoft kb:


There are no threads. What can I do?

When ServerManager has high usages of threads it is a problem indicative. A frequent problem is that queries in database are slow. To understand what are the queries, you need turn on SQL debug:

  • Open OneContactService.exe.config.
  • Add the parameter SQL_DEBUG_PATH.
  • Add the parameter SQL_DEBUG_LONG_QUERY (if you want catch all queries you can set 500 in value).


MediaCompressor is not storing the files properly. What can I do?

If you're having issues with MediaCompressor, accessing, compressing or deleting files, check the following:

  • The path to the media storage folder is correctly set.
  • MediaCompressor has full permissions to the media storage folder.



BaseService isn't starting all services. What can I do?

If you're having issues starting all services:

  1. Set User Account Control Settings (type UAC in your search box if you’re unsure) to Never notify:
  2. set the Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\policies\system\EnableLUA value to 0.