Sensors

In this article you can find the sensors available to monitor, the limits to trigger alarms and actions to take for each alarm:

 

Windows server sensors

Object\Counter Instance Trigger Warning Trigger Error Action Impact
CPU\ Total _Total > 50 > 70 Check the service using the most CPU

High

Possible Performance Problems

Memory\% Percent Available Memory _Total < 20 % < 15 % Check the service using the most memory

High

OneSipConnector will start to reject calls. Possible Performance Problems

Process\Queue Length _Total > 1 / CPU > 2 / CPU    
Process\Paging FIle _Total > 80 > 90    
Disk\% Disk Time _Total > 50 > 75    
Disk\Page/sec _Total > 50 > 100    
Disk\Page Read/sec _Total > 3 > 5    
Disk\Page Write/sec _Total > 7 > 10    
GlobalStorage _Total > 30 > 15 Clear any files that aren’t necessary

Low

Imported contact list may file
Recordings Storage _Total < 30 < 15 Clear any files that aren’t necessary

High

Recording won’t be recorded if there isn’t space
Cluster Sevice Service --- Failed Check cluster service on the server. Check if cluster is accessible from all the servers.

High

Eminent system failure

 

SQL server sensors

Object\Counter Instance Trigger Warning Trigger Error Action Impact
Process\% Processor Time SQL > 50 > 70    
Process\Working Set SQL

= MIN MEMORY

= MAX MEMORY

< MIN MEMORY

> MAX MEMORY
   
SQL Latches\ Avg Latch Wait Time SQL > 300 > 500    
SQL Latches\ Latch Wait/sec SQL > 7 > 10    
Process\IO Data Operations/sec SQL > 750 > 1000    
SQL Cache\ Cache Hit Ratio SQL < 90 < 80    
SQL Buffer\ Buffer Cache Hit Ratio SQL < 98 < 95    
SQL Buffer\ Lazy Writes/ sec SQL > 15 > 20    
SQL Buffer\ Page Reads/ sec SQL > 70 > 90    
SQL Buffer\ Page Writes/ sec SQL > 70 > 90    
SQL Buffer\ Page Life Expectancy SQL < 500 < 300    
SQL Access\ Worktables Created/sec SQL > 80 > 100    
SQL Access\ Page Splits/sec SQL > 7 > 10    
SQL Access\ Table Lock Escalations/sec SQL > 2 > 5    
SQL Statistics\ Compilations/sec SQL > 5% of Batch Requests/ sec > 10% of Batch Requests/ sec    
SQL Statistics\ Re-Compilations/sec SQL > 5% of Compilations/ sec > 10% of Compilations/ sec    
SQL Statistics\ Attention Rate/sec SQL > 7 > 10    
SQL Memory manager\ Memory Grants Pending SQL ---- > 0    
SQL Databases\ Percent Log Used SQL > 70 > 80    

 

OneContact sensors

 

OneContactWebApplications

Object\Counter Instance Trigger Warning Trigger Error Action Impact
Process\% Processor Time w3wp > 50 > 70 Restart IIS

Low

Possible Performance Problems
Process\Working Set w3wp > 800.000.000 > 1.600.000.000 Restart IIS

High

Web Applications (OneAdmin, OneSupervisor, OneAgentWeb and WebServices) may be unavailable
Process\Virtual Bytes w3wp > 1.000.000.000 > 1.600.000.000 Restart IIS

High

Web Applications (OneAdmin, OneSupervisor, OneAgentWeb and WebServices) may be unavailable
HTTP Request Site ----- Response <> 200 OK Try opening the site on the server and check the error.

High

Web Applications (OneAdmin, OneSupervisor, OneAgentWeb and WebServices) may be unavailable

 

 

OneContactBaseService

Object\Counter Instance Trigger Warning Trigger Error Action Impact
Process\% Processor Time OneContactBaseService > 50 > 70 Restart OneContact BaseService

Low

Possible Performance Problems
Process\Working Set OneContactBaseService > 800.000.000 > 1.600.000.000 Restart OneContact BaseService

High

Contact Center unavailability if the process reaches 2 Gb of memory
Process\Virtual Bytes OneContactBaseService > 1.000.000.000 > 1.600.000.000 Restart OneContact BaseService

High

Contact Center unavailability if the process reaches 2 Gb of memory
Ping TCP Port OneContactBaseService ----- Failed Restart OneContact BaseService

High

Issues on OneSupervisor and OneAdmin.

Agents unable to login

 

 

OneContactService

Object\Counter Instance Trigger Warning Trigger Error Action Impact
Process\% Processor Time OneContactService > 50 > 70 Restart OneContact Service

Low

Possible Performance Problems
Process\Working Set OneContactService > 800.000.000 > 1.600.000.000 Restart OneContact Service

High

Contact Center unavailability if the process reaches 2 Gb of memory
Process\Virtual Bytes OneContactService > 1.000.000.000 > 1.600.000.000 Restart OneContact Service

High

Contact Center unavailability if the process reaches 2 Gb of memory
MSMQ Queue\Messages in Queue {computer name}\private$\{instance name}.loggingqueue >700 >1000

Check if the corresponding instance Logging database is available and reachable.

Check if this counter keeps rising.

Low

Delayed reporting information
Ping TCP Port OneContactService ----- Failed Restart OneContact Service

High

Contact center unable to receive calls. Agents unable to log in

 

 

OneContactScriptingService

Object\Counter Instance Trigger Warning Trigger Error Action Impact
Process\% Processor Time OneContactScriptingService > 50 > 70 Restart OneContact Scripting

Low

Possible Performance Problems
Process\Working Set OneContactScriptingService > 800.000.000 > 1.600.000.000 Restart OneContact Scripting

High

Contact Center unavailability if the process reaches 2 Gb of memory
Process\Virtual Bytes OneContactScriptingService > 1.000.000.000 > 1.600.000.000 Restart OneContact Scripting

High

Contact Center unavailability if the process reaches 2 Gb of memory
Ping TCP Port OneContactScriptingService ----- Failed Restart OneContact Scripting

High

Contact Center unavailability if service is unreachable

 

 

OneContactCallControl

Object\Counter Instance Trigger Warning Trigger Error Action Impact
Process\% Processor Time OneContactCallControlService > 50 > 70 Restart OneContact CallControl

Low

Possible Performance Problems
Process\Working Set OneContactCallControlService > 800.000.000 > 1.600.000.000 Restart OneContact CallControl

High

Contact Center unavailability if the process reaches 2 Gb of virtual memory
Process\Virtual Bytes OneContactCallControlService > 1.000.000.000 > 1.600.000.000 Restart OneContact CallControl

High

Contact Center unavailability if the process reaches 2 Gb of virtual memory
Ping TCP Port OneContactCallControlService ----- Failed Restart OneContact CallControl

High

Contact center unable to receive calls.
OneContact:CallControlService\ Current # of Interactions _system     Restart OneContact CallControl

High

Contact center unable to receive calls.
OneContact:CallControlService\ Current # of legs _system     Restart OneContact CallControl

High

Contact center unable to receive calls.

 

 

OneContactNotifier

Object\Counter Instance Trigger Warning Trigger Error Action Impact
Process\% Processor Time OneContactNotifierService > 50 >70 Restart OneContact System

Low

Possible Performance Problems
Process\Working Set OneContactNotifierService > 800.000.000 > 1.600.000.000 Restart OneContact System

High

Performance problems and possible Contact Center unavailability if the process reaches 2 Gb of virtual memory
Process\Virtual Bytes OneContactNotifierService > 1.000.000.000 > 1.600.000.000 Restart OneContact System

High

Performance problems and possible Contact Center unavailability if the process reaches 2 Gb of virtual memory
OneContact:NotifierService\ Avg invoking time (ms) _global > 25 > 50 Check if inbound calls are being handled. If not, restart OneContact system.

Medium

Performance problems

On some situations inbound calls might be lost
OneContact:NotifierService\ Avg processing time (ms) _global > 25 > 50 Check if inbound calls are being handled. If not, restart OneContact system.

Medium

Performance problems

On some situations inbound calls might be lost
OneContact:NotifierService\ Avg receiving time (ms) _global > 25 > 50 Check if inbound calls are being handled. If not, restart OneContact system.

Medium

Performance problems

On some situations inbound calls might be lost
Ping TCP Port OneContactNotifierService ----- Failed Restart OneContact System

High

Eminent system failure

 

 

OneContactTimer

Object\Counter Instance Trigger Warning Trigger Error Action Impact
Process\% Processor Time OneContactTimer > 50 > 70 Restart OneContact Timer Service

Low

Possible Performance Problems
Process\Working Set OneContactTimer > 800.000.000 > 1.600.000.000 Restart OneContact Timer Service

Medium

Contact Center functionality partial affected
Process\Virtual Bytes OneContactTimer > 1.000.000.000 > 1.600.000.000 Restart OneContact Timer Service

Medium

Contact Center functionality partial affected
Ping TCP Port OneContactTimer ----- Failed Restart OneContact Timer Service

High

Eminent system failure

 

 

OneProxy

Object\Counter Instance Trigger Warning Trigger Error Action Impact
Process\% Processor Time OneProxy > 50 > 70 Restart OneProxy Service

Low

Possible Performance Problems
Process\Working Set OneProxy > 800.000.000 > 1.600.000.000 Restart OneProxy Service

High

Performance problems and Contact Center unavailability if the process reaches 2 Gb of memory
Process\Virtual Bytes OneProxy > 1.000.000.000 > 1.600.000.000 Restart OneProxy Service

High

Performance problems and Contact Center unavailability if the process reaches 2 Gb of memory
MSMQ Queue\Messages in Queue {computer name}\private$\proxylocationDBLink > 10 > 20 Check if the OneProxy provisioning database is available.

Medium

If OneProxy is load balanced, the registrations will not be synchronized: telephony operations may fail
Ping SIP Options OneProxy ----- Failed Restart OneProxy Service

High

Contact center unable to receive calls.
OneProxy\ Messages rcvd/Second (2xx) OneProxy        
OneProxy\ Messages rcvd/Second (3xx) OneProxy        
OneProxy\ Messages rcvd/Second (4xx) OneProxy        
OneProxy\ Messages rcvd/Second (5xx) OneProxy        
OneProxy\ Messages rcvd/Second (6xx) OneProxy        
OneProxy\ Messages rcvd/Second (BYE) OneProxy        
OneProxy\ Messages rcvd/Second (INVITE) OneProxy        
OneProxy\ Messages rcvd/Second (OPTIONS) OneProxy        
OneProxy\ Messages rcvd/Second (REGISTER) OneProxy        

 

 

OnePark

Object\Counter Instance Trigger Warning Trigger Error Action Impact
Process\% Processor Time OnePark > 50 > 70 Restart OnePark Service

Low

Possible Performance Problems
Process\Working Set OnePark > 800.000.000 > 1.600.000.000 Restart OnePark Service

Medium

Recording calls will be lost if the process reached 2 Gb of virtual memory
Process\Virtual Bytes OnePark > 1.000.000.000 > 1.600.000.000 Restart OnePark Service

Medium

Recording calls will be lost if the process reached 2 Gb of memory
OnePark\_Current # of available Sessions OnePark < 50 < 20 Check if there are pending calls. If so, restart OnePark service.

Medium

If the number of available sessions reaches zero calls will not be parked or held
OnePark\_Current # of Calls OnePark Depends on the licensing Depends on the licensing Check if there are pending calls. If so, restart OnePark service.

Medium

If the limit is reached no calls will not be parked or held
OnePark\_Duration of oldest Call OnePark > 3000 > 3600 Check if the call is really established. If not, restart OnePark service.

Medium

Pending call can cause all media ports to be used and no more calls will be parked or held
Ping SIP Options OnePark ----- Failed Restart OnePark Service

High

Audio files will not be palyed. Hold and transfer operations will fail

 

 

OneMedia

Object\Counter Instance Trigger Warning Trigger Error Action Impact
Process\% Processor Time OneMedia > 50 > 70 Restart OneMedia Service

Low

Possible Performance Problems
Process\Working Set OneMedia > 800.000.000 > 1.600.000.000 Restart OneMedia Service

Medium

Recording calls will be lost if the process reached 2 Gb of virtual memory
Process\Virtual Bytes OneMedia > 1.000.000.000 > 1.600.000.000 Restart OneMedia Service

Medium

Recording calls will be lost if the process reached 2 Gb of memory
OneMedia\_Current # of available Sessions OneMedia < 50 < 20 Check if there are pending calls. If so, restart OneMedia service.

Medium

If the number of available sessions reaches zero calls will not be recorded
OneMedia\_Duration of longest ListenIn OneMedia > 3000 > 3600 Check if the call is really established. If not, restart OneMedia service.

Medium

Pending call can cause all media ports to used and no more calls being recorded
OneMedia \_Duration of longest Recording OneMedia > 3000 > 3600 Check if the call is really established. If not, restart OneMedia service.

Medium

Pending call can cause all media ports to used and no more calls being recorded
OneMedia\_Current # of Recordings OneMedia Depends on the licensing Depends on the licensing Check if there are pending calls. If so, restart OneMedia service.

Medium

If the limit is reached no calls will not be recorded
OneMedia \_Duration of longest Conference OneMedia > 3000 > 3600 Check if the call is really established. If not, restart OneMedia service.

Medium

Pending call can cause all media ports to used and no more calls being recorded
Ping SIP Options OneMedia ----- Failed Restart OneMedia Service

High

Calls will not be recorded, listen-in and conference will fail

 

 

OneContactPBX sensors

 

 

 

OnePBXWebServices

Object\Counter Instance Trigger Warning Trigger Error Action Impact
Process\% Processor Time w3wp > 50 > 70 Restart IIS

Low

Possible Performance Problems
Process\Working Set w3wp > 800.000.000 > 1.600.000.000 Restart IIS

High

Web Applications (OnePBXWebPortal, OnePBXWebService, OnePBXProvisioning) may be unavailable
Process\Virtual Bytes w3wp > 1.000.000.000 > 1.600.000.000 Restart IIS

High

Web Applications (OnePBXWebPortal, OnePBXWebService, OnePBXProvisioning) may be unavailable
HTTP Request Site ----- Failed Try opening the site on the server and check the error.

High

Web Applications (OnePBXWebPortal, OnePBXWebService, OnePBXProvisioning) may be unavailable

 

 

 

OnePBX

Object\Counter Instance Trigger Warning Trigger Error Action Impact
Process\% Processor Time OnePBX > 50 > 70 Restart OneContact Timer Service

Low

Possible Performance Problems
Process\Working Set OnePBX > 800.000.000 > 1.600.000.000 Restart OneContact Timer Service

Medium

Contact Center functionality partial affected
Process\Virtual Bytes OnePBX > 1.000.000.000 > 1.600.000.000 Restart OneContact Timer Service

Medium

Contact Center functionality partial affected

 

 


OneBilling

Object\Counter Instance Trigger Warning Trigger Error Action Impact
Process\% Processor Time OneBilling > 50 > 70 Restart OneBilling Service

Low

Possible Performance Problems
Process\Working Set OneBilling > 800.000.000 > 1.600.000.000 Restart OneBilling Service

Medium

Component functionality partial affected
Process\Virtual Bytes OneBilling > 1.000.000.000 > 1.600.000.000 Restart OneBilling Service

Medium

Component functionality partial affected
Ping TCP Port OneBilling ----- Failed Restart OneBilling Service

High

Component failure

 

 

 

OnePresenceServer

Object\Counter Instance Trigger Warning Trigger Error Action Impact
Process\% Processor Time OnePresenceServer > 50 > 70 Restart OnePresence Service

Low

Possible Performance Problems
Process\Working Set OnePresenceServer > 800.000.000 > 1.600.000.000 Restart OnePresence Service

Medium

Component functionality partial affected
Process\Virtual Bytes OnePresenceServer > 1.000.000.000 > 1.600.000.000 Restart OnePresence Service

Medium

Component functionality partial affected
Ping TCP Port OnePresenceServer ----- Failed Restart OnePresence Service

High

Component failure

 

 

 

OneSipConnector sensors

Object\Counter Instance Trigger Warning Trigger Error Action Impact
Process\% Processor Time OneSipConnector > 50 > 70 Restart OneSipConnector Service

High

OneSipConnector will start to reject calls
Process\Working Set OneSipConnector > 800.000.000 > 1.600.000.000 Restart OneSipConnector Service

High

OneSipConnector will not handle the calls
Ping TCP Port (websockets) OneSipConnector ----- Failed Restart OneSipConnector Service

High

OneAgentWeb will not register
Ping TCP Port (TLS) OneSipConnector ----- Failed Restart OneSipConnector Service

High

Mobile Extensions won’t register
Ping TCP Port (TCP) OneSipConnector ----- Failed Restart OneSipConnector Service

High

Extensions won’t register

 

Cloud Portal sensors

Object\Counter Instance Trigger Warning Trigger Error Action Impact
Process\% Processor Time w3wp > 50 > 70 Restart IIS

Low

Possible Performance Problems
Process\Working Set w3wp > 800.000.000 > 1.600.000.000 Restart IIS

High

Cloud portal is inaccessible
Process\Virtual Bytes w3wp > 1.000.000.000 > 1.600.000.000 Restart IIS

High

Cloud portal is inaccessible
HTTP Request (CloudSite, CloudBo, CloudReseller) Site ----- Response <> 200 OK Try opening the site on the server and check the error.

High

Cloud portal is inaccessible
HTTP Request Webservices ----- Response <> 200 OK Try opening the site on the server and check the error.

High

Cloud portal is inaccessible

 

OneWorkForce sensors

Object\Counter Instance Trigger Warning Trigger Error Action Impact
Process\% Processor Time w3wp > 50 > 70 Restart IIS

Low

Possible Performance Problems
Process\Working Set w3wp > 800.000.000 > 1.600.000.000 Restart IIS

High

OneWorkForce  is inaccessible
Process\Virtual Bytes w3wp > 1.000.000.000 > 1.600.000.000 Restart IIS

High

OneWorkForce  is inaccessible
HTTP Request Site ----- Response <> 200 OK Try opening the site on the server and check the error.

High

OneWorkForce  is inaccessible
HTTP Request Webservices ----- Response <> 200 OK Try opening the site on the server and check the error.

High

OneWorkForce  is inaccessible
Process\% Processor Time ImporterService > 50 > 70 Restart Importer Service

Low

Possible Performance Problems
Process\Working Set ImporterService > 800.000.000 > 1.600.000.000 Restart Importer Service

High

Importer Service Stopped Importing Data
Process\Virtual Bytes ImporterService > 1.000.000.000 > 1.600.000.000 Restart Importer Service

High

Importer Service Stopped Importing Data
Process\% Processor Time TimeClockService > 50 > 70 Restart TimeClock Service

Low

Possible Performance Problems
Process\Working Set TimeClockService > 800.000.000 > 1.600.000.000 Restart TimeClock Service

High

TimeClock Feature Unavailable
Process\Virtual Bytes TimeClockService > 1.000.000.000 > 1.600.000.000 Restart TimeClock Service

High

TimeClock Feature Unavailable