Getting Started

OneContactWFO (OneContact Workforce Optimization) is Collab's answer to an effective and effortless call center management. With OneContactWFO you can manage shifts, vacations, predict service levels, KPIs, define business rules and access reports in real time. OneContactWFO can be integrated with the most advanced call center solutions, to help you optimize your Contact Center with an Automated Workforce Management strategy.

Note: WFO was certified to work with Firefox and Chrome. If you decide to use other browsers you might end up with a faulty application.


Logging on OneContactWFO

  • Insert Username and Password.
  • Click on Login.


Note: Click on Change Password to select a new password for your login.
Note: On the first time logging, you will be asked to change your password.


OneContactWFO home page

On the home page you can access: