Getting Started

OneContactWFO (OneContact Workforce Optimization) is Collab's answer to an effective and effortless call center management. With OneContactWFO you can manage shifts, vacations, predict service levels, KPIs, define business rules and access reports in real time. OneContactWFO can be integrated with the most advanced call center solutions, to help you optimize your Contact Center with an Automated Workforce Management strategy.

Note: WFO was certified to work with Chrome. If you decide to use other browsers you might end up with a faulty application.

 

Requirements

To work properly with OneContactWFO, use the following:

  • Microsoft Office 2016 (to import plans and/or forecasts)
  • Google Chrome (most recent version)

 

Logging on OneContactWFO

  • Insert Username and Password.
  • Click on Login.

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Note: On the first time logging, you will be asked to change your password.

 

OneContactWFO home page

On the home page you can access:

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Note: Click on Change Password to select a new password for your login.