Screen Recording

You can record screen activity to a flie, for later playback, when enabled for the service you're signed on (as of OneContact 2.5 SP1). Screen recording captures whatever goes on in the entire screen throughout the interaction, not just any particular area or window. The interaction’s audio is ignored. 

 

Screen recording requirements:

  • Java plugin updated
  • OneAgentWeb opened on IE.

You can start recording an interaction, by clicking the icon:

ScreenRecording01.png

The button, which may not always be available, is a toggle; stop recording by clicking it as to start:

ScreenRecording02.png

You can record screen activity to a flie, for later playback, when enabled for the service you're signed on (as of OneContact 2.5 SP1). Screen recording captures whatever goes on in the entire screen throughout the interaction, not just any particular area or window. The interaction’s audio is ignored. 

 

Screen recording requirements:

  • Java plugin updated
  • OneAgentWeb opened on IE.

 

You can start recording an interaction, by clicking the icon:

ScreenRecording01.png

 

The button, which may not always be available, is a toggle; stop recording by clicking it as to start:

ScreenRecording02.png

Note: A toast notification is displayed when the recording fails in the middle of a call.

 

For screen and video recording requirements, click here.