When enabled for the service you're signed in on, you can (as of OneContact 2.5 SP1) record screen activity to a file for later playback.
Screen recording is not the same as video recording:
- video recording produces an output file (e.g. .mp4, .avi) containing audio and video
- screen recording captures whatever goes on in the entire screen throughout the interaction, not just any particular area or window.
The interaction’s audio is ignored.
You can start recording an interaction, whether inbound or outbound, by clicking the icon:
The button, which may not always be available, is a toggle; stop recording by clicking it as to start: