Email interaction

The following operations are possible in e-mail interactions:

  • Accept - opens the incoming email; same button that is used to accept the incoming calls
  • View Email
    the email viewer shows the fields From, To, Cc, Subject, Body, and attachments
    you can open and/or save the attachments
    you can perform the following operations: reply, reply all, forward and print email
  • New Email – creates a new empty email in compose mode. Spell-checking is available.
  • Reply – create new email in compose mode; set to equal to original from; prefix the original subject with RE: ; includes original email body
  • Reply All – create new email in compose mode; set to equal to original from and to; set Cc equal to all original Cc; prefix the original subject with RE: ; include original email body
  • Forward – create new email in compose mode; clear to and cc fields; prefix the original subject with FW: ; include original email body
  • Transfer – transfer email to another service; the application present a list of valid email services that can be used
  • Print email - show a printable version of the email, ready to print
  • Close email - closes the email terminating the interaction
  • Compose email – the new email, reply, reply all and forward operations open an email in compose mode. You can edit the email subject and body. You are able to format the email body using standard formatting options (font type and size, bold, italic, underline, etc), insert images, attach files. The following operations are available:

    Save – saves email content in the draft folder
    Check names – validates if the email addresses input are valid and tries to match them against the address book
    Address Book – you are able to access the address book to input the destination addresses
    Send – send email; the compose mode is terminated and the application shows the original email again.

You can have your interaction spell-checked.

When you accept an email:

  • the interaction tab shows the email's subject, from, to, Cc and Bcc information
  • reply, reply all, forward and close operations are also available in the interaction control
  • transfer operations are available in the address book
  • shelve and print operations are available in the interaction's control header
  • the email body is shown in your script area

When you perform a reply, reply all or forward operation:

  • the interaction control allows to set the subject, to, Cc and Bcc fields
  • Cc and Bcc are hidden by default
  • attach and send commands are also available in the interaction control
  • check names is available in the to, Cc and Bcc fields
  • print and save operations are available in the interaction header
  • email body (in edit mode) is available in the script area


When you close an interaction, by clicking in  or  , a confirmation window will popup:

Select Yes or No.