Contact

The contact tab is always visible when in outbound power, preview or predictive sessions, and lists all contact and outbound IVR addresses.

You can:

  • discard the contact
  • schedule a contact (click New Address)
  • reschedule the current contact ().

The schedule information is shown for all contacts, with off-schedule contacts in red. When you request a reschedule operation to an address, a window pops up for entering rescheduling parameters.

If you wish to reschedule to a new address, you must add that address and then request a reschedule operation.

The contact tab is always visible when in outbound power, preview or predictive sessions, and lists all contact and outbound IVR addresses.

You can:

Ncontact.png

  • Discard the contact
  • Schedule a contact (click New Address)
  • Dial audio, make  call to the contact (Ncall.png).
  • Reschedule the current contact ().

You can also see:

  • Address type (default, in the example).
  • Contact address (1021, in the example).
  • Contact rule schedule (00:00 - 23:59, in the example).

The schedule information is shown for all contacts, with off-schedule contacts in red. When you request a reschedule operation to an address, a window pops up for entering rescheduling parameters.

NReschedule.png

If you wish to reschedule to a new address, you must add that address and then request a reschedule operation.

During a session you can change the reschedule information at any time. This behavior is controlled by the ContactImplicitDoneOnEndWrapup parameter. When the session ends, the last reschedule value will be assumed.

On the OneAgentWeb looks like this:

Ncontact_2schedules.png

On OneSupervisor looks like this:
new_address_-_onesupervisor.png