Setting up OneAgentWeb

OneAgentWeb is a server-installed, browser-based application designed for Microsoft Internet Explorer and Chrome. Some features may not work at their best on other browsers.

Its major components interconnect as follows:




To run OneAgentWeb, check the topics below and act accordingly.

Note: The topics under Setting up OneAgentWeb are meant for supervisors, system administrators or IT personnel ONLY.



Running OneAgentWeb requires:

  • Microsoft Internet Explorer (with Temasys WebRTC Plugin) or Google Chrome 
  • (32-bit) Java, if screen recording is necessary.
    Note: screen recording is not supported on Chrome as of version 45
  • setting up Microsoft Windows Sound.

Handling interactions requires a microphone/loudspeaker set.
Depending on what your supervisor set up for you, they'll be made available by either:

  • a softphone (Collab's OnePhone, X-Lite, etc.)
  • a hardphone, registered on OneContact's proxy, with the same extension as the one assigned to you (Cisco, Yealink, etc.).
  • the browser itself.
    On Chrome, you must authorize camera and microphone usage
    every time you log in:

    On Internet Explorer:

Windows Sound 

Microsoft Windows sound devices must be set up.
Proceed as follows:

  1. in Windows, open Control Panel > Sound > Playback and select the Default Device:

  2. click Recording and select the Default Device:




OneAgentWeb requires minimum bandwidth for both Audio and Video. Please verify if your connection meet this requirements:


For audio communications the required bandwidth is the following:







4,1 kbps

284 kbps

288,1 kbps


786 bps

169 kbps

173,9 kbps


1,3 kbps

209 kbps

214,4 kbps



  • The current working standard is WebRTC SSL/TCP. You should only use one of the other options if you can't meet this requirements.
  • The WebRTC UDP must only be used if you have the necessary UDP ports available for audio.
  • All bandwidth values are full duplex.



 For video communications, the following bandwidth must be added:

  • Video over WebRTC with codec VP8:
    • Minimum bandwidth consumption 100kbps;
    • Maximum bandwidth consumption 2Mbps;
    • Resolution 720p a 30 frames per second (FPS): 1.0 a 2.0 Mbps;
    • Resolution 360p a 30 frames per second (FPS): 0.5 a 1.0 Mbps;
    • Resolution 180p a 30 frames per second (FPS): 0.1 a 0.5 Mbps.
Note: QoS requirements for VoIP traffic depend on each manufacturer but we can consider good parameters, Maximum latency 180ms with packet lost less than 1% and Jitter less than 30ms.