Data Interactions

A data interaction is a task associated to an outbound service, in which you are asked questions or to perform some action.

 

When you click Accept, the script area will display the contents of the task, which may be answering a question, filling in a form, etc..
For instance:

Dataint254a.png

 

When you're finished, click Close to proceed to the next interaction.

To learn how to configure a Data Interaction, click here.

A data interaction is a task associated to an outbound service, in which you are asked questions or to perform some action.

 

When you click Accept, the script area will display the contents of the task, which may be answering a question, filling in a form, etc..

Dataint3xa.png

 

In a Data Interaction, you can:

  • Shelve the interaction.
  • Transfer the interaction (data interactions can be transfer to another service. the list of services available to transfer is the service's list at the moment that agent receives the interaction).
  • Close the interaction.

 

When you're finished, click Close to proceed to the next interaction.

To learn how to configure a Data Interaction, click here.