Starting and logging in to OneAgentWeb

To start OneAgentWeb, click (if available) its desktop shortcut, or point your browser http://myserver/WebAgent.

If the automatic login feature is enabled, you are logged in with your Windows user and domain credentials.
Otherwise, you are requested to fill in the fields:

  • Username and Password are mandatory.
  • Extension is optional.
    If your default extension is configured, it will be used if you leave this field blank.
  • Instance is required if the server is unable to derive it from resolving the address.
    Pictured below is an example of a failed resolving, in which case Instance must be manually typed in.
  • Click Login.

Note: after you log in, you may be prompted to allow/deny access to the microphone, and to allow unsafe scripts to run. Allow both.
 Note: In load balancing scenarios OneAgentWeb can reconnect to a new web server in a transparent fashion, with a token authentication, allowing fallover to another server without loosing the current session. To know more about load balancing scenarios, click here.
OneAgentWeb requires enabled cookies to work properly. If your system has cookies disabled, OneAgentWeb will show the following pop-up:
Cookies.png
 

To activate cookies in IE:
  1. Select Internet Options, from the Tools menu.
  2. Click the Privacy tab.
  3. Click Advanced, from the Settings section of the tab.
  4. Click the checkbox next to Always allow session cookies.
    IE_cookies.png
 
To activate cookies in Chrome:
  1. Select Settings, from the Tools menu.
  2. Click on Advanced.
  3. Click on Content Settings.
  4. Click on Cookies.
  5. Check Allow sites to save and read cookie data.
    Chrome_cookies.png

 

To start OneAgentWeb, click (if available) its desktop shortcut, or point your browser http://myserver/WebAgent.

If the automatic login feature is enabled, you are logged in with your Windows user and domain credentials.
Otherwise, you are requested to fill in the fields:

  • Username and Password are mandatory.
  • Extension is optional.
    If your default extension is configured, it will be used if you leave this field blank.
  • Instance is required if the server is unable to derive it from resolving the address.
    Pictured below is an example of a failed resolving, in which case Instance must be manually typed in.
  • Click Login.

Note: after you log in, you may be prompted to allow/deny access to the microphone, and to allow unsafe scripts to run. Allow both.
Note: In load balancing scenarios OneAgentWeb can reconnect to a new web server in a transparent fashion, with a token authentication, allowing fallover to another server without loosing the current session. To know more about load balancing scenarios, click here.

 

OneAgentWeb requires enabled cookies to work properly. If your system has cookies disabled, OneAgentWeb will show the following pop-up:
Cookies.png
 

To activate cookies in IE:
  1. Select Internet Options, from the Tools menu.
  2. Click the Privacy tab.
  3. Click Advanced, from the Settings section of the tab.
  4. Click the checkbox next to Always allow session cookies.
    IE_cookies.png
 
To activate cookies in Chrome:
  1. Select Settings, from the Tools menu.
  2. Click on Advanced.
  3. Click on Content Settings.
  4. Click on Cookies.
  5. Check Allow sites to save and read cookie data.
    Chrome_cookies.png