Managing Email templates

Email templates are very useful when you need to send the same e-mail response to customers with the same kind of requests for information, or when you need to send promotional messages or warnings. CIH has the tools to store and edit e-mail templates that can be sent directly from the your console.

 

Creating Email Templates

To create a new Email template:

  1. On the main BackOffice page, click Email Templates.
  2. Click New Email Template.
  3. In the dialog:
    1. Type the name of your template.
    2. Write the email's text.
      The tool presents a word processor with several format features that can be used in your e-mail's composition:

      clip0071.png

    3. When you have finished creating your template, click Save.
  4. The new Email Template will be displayed in the Email Templates list. 

 

Editing Email Templates

To edit Email Templates:

  1. Select the Email Template you wish to edit, from the Email templates list.
  2. Click edit_issue.png to the left of the Email Template's name.
  3. On the Edit Email Template pop-up window, make your changes and click Save.
  4. The Email Templates entry is changed.


Deleting Email Templates

To delete Email Templates:

  1. Select the Email Template, from the Email Template list, you wish to delete and click delete_issue.png to the left of its name
  2. Confirm your choice on the dialog window by clicking Delete.