Finding customers or issues

The CIH application gives you the possibility through the front office application to:

 

Finding Customers

To find customers:

  1. Click in the Customers tab:

    find.png

  2. Type in the text box the desired search term.
  3. Click in search.png to search for the customer.
    The search result will show all customers obeying to your search, with the complete name and a thumbnail:

    customersearch.png

  4. If you select one of the Customers, a preview pane will appear: 

    customer_preview.png

  5. Click ok.png to open the Customer detailed page:

    customer_detail.png

 

Finding issues

To find issues:

  1. Click in the Issues tab:

    find_issues_adv.png

  2. Type in the text box the desired search term. If you want to define a time window for the issues, click in Advanced and define the Start Date and End Date.
  3. Click in search.png to search for the issue. The search result will show a list with all issues obeying to your search:

    find_issues_result.png

  4. If you click on the issue Id a issue detail window will open:

    issue_detail.png