Submit requests

To submit a request:

Note: You must be logged to Collab's Knowledge Base to submit requests.

1. Click on Submit a request.
   
   
   
2. Fill in the form:
   • CC - Insert email (one or more) to receive a copy of the request submitted.
   • Subject - Insert the request's subject.
     

     Note: Articles from Collab's Knowledge Base will be suggested to try to solve the situation.

   • Description - Enter the details of your request.
   • Priority - Define the priority status of the situation, from the drop-down menu, based on the level of impact the issue is having on your system.
   • Product - Select the Collab's product you need assistance with.
   • Attachments - Add files, if they provide further information about your request. 
     

     Note: The fields with * are mandatory.

     
     
3. Click submit.