To submit a request:
Note: You must be logged to Collab's Knowledge Base to submit requests.
- Click on Submit a request.
- Fill in the form:
- CC - Insert email (one or more) to receive a copy of the request submitted.
- Subject - Insert the request's subject.
Note: Articles from Collab's Knowledge Base will be suggested to try to solve the situation.
- Description - Enter the details of your request.
- Priority - Define the priority status of the situation, from the drop-down menu, based on the level of impact the issue is having on your system.
- Product - Select the Collab's product you need assistance with.
- Attachments - Add files, if they provide further information about your request.
Note: The fields with * are mandatory.
- Click submit.